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Description
Introducing a comprehensive digital platform that streamlines the entire dispute resolution journey, encompassing everything from communication with cardholders to collaboration with merchants, and managing disputes and arbitration through Mastercom and VROL. This innovative virtual fraud and dispute solution features an expertly designed chatbot capable of addressing both potential fraud scenarios and various dispute dialogues directly within your application or portal. By implementing digital case management, organizations can achieve unprecedented levels of process automation, facilitating everything from case creation and merchant collaboration to fraud reporting and bulk operations, all aimed at maximizing operational efficiency. The incorporation of data pre-filling and validation significantly reduces the likelihood of errors made by agents, while our intelligent deadline calculations and prioritized case management guarantee that no deadlines are overlooked. Transition away from outdated dispute resolution tools or costly outsourcing solutions by adopting Amiko. Experience a tenfold increase in efficiency and eliminate your dispute write-off limits. Simplifying the complexities inherent in fraud and dispute management also paves the way for seamless onboarding of new agents, ensuring that they can quickly adapt to the system.
Description
Immediation is an all-encompassing online platform for dispute resolution that aims to make mediation, arbitration, adjudication, and automated negotiation more efficient and straightforward. Specifically designed for legal practitioners such as mediators, arbitrators, and law firms, it provides an array of over 30 specialized tools that promote secure and user-friendly conflict resolution. Noteworthy features include automated intake forms, customizable workflows, management tools for cases and panels, and financial solutions for invoicing and payments, all accessible through a secure client portal. The platform also enables smooth video conferencing, live transcription, the management of exhibits, and document sharing, creating a complete digital ecosystem for all participants. Furthermore, Immediation holds an ISO27001 certification, reflecting its commitment to security and compliance, and it seamlessly integrates with services like Microsoft Teams and Clio, thereby enhancing its overall utility. This integration allows users to maximize their productivity while navigating the complexities of dispute resolution in a modern, digital landscape.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$49 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rivero
Country
Switzerland
Website
rivero.tech/amiko
Vendor Details
Company Name
Immediation
Country
United States
Website
immediation.com
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics