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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Amazon Polly is a service designed to convert written text into realistic speech, enabling the development of applications that can communicate vocally and fostering the creation of innovative speech-enabled products. Utilizing state-of-the-art deep learning technologies, Polly's Text-to-Speech (TTS) service produces natural-sounding human voices. With a variety of lifelike voices available in numerous languages, developers can create speech-enabled applications that are functional in diverse global markets. Beyond the Standard TTS voices, Amazon Polly also provides Neural Text-to-Speech (NTTS) voices, which enhance speech quality significantly through a novel machine learning technique. In addition, Polly's Neural TTS supports two distinct speaking styles: a Newscaster style designed for news narration and a Conversational style that is perfect for interactive communication scenarios such as telephony. This flexibility allows developers to tailor the auditory experience to fit their specific application needs.

Description

Microsoft Dynamics 365 Contact Center serves as a comprehensive cloud-based solution for customer service, combining customer engagement, communication, and analytics into a single platform. This system enables businesses to handle customer interactions through various channels, such as voice, chat, email, and social media, thereby delivering a cohesive omnichannel experience. By leveraging AI and automation, the platform boosts agent efficiency through functionalities like sentiment analysis, real-time insights, and guided workflows. Additionally, it seamlessly integrates with other Microsoft products, including Teams and Power BI, to support collaboration and data-driven decision-making. Organizations benefit from customizable dashboards and analytics that allow them to track key performance indicators (KPIs) and refine their customer service approaches. Microsoft Dynamics 365 Contact Center is particularly well-suited for businesses aiming to elevate customer satisfaction and enhance operational efficiency. Ultimately, this robust solution not only improves service delivery but also empowers organizations to adapt to evolving customer needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS AI Services
AWS App Mesh
AWS Lambda
Amazon S3
Amazon Web Services (AWS)
Bolna
BotCore
Dynamics 365 Customer Service
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Peter AI
PubNub
Quintype Ahead
Smart IVR
Stackreaction
Unremot
Videostew
uContact
voximplant

Integrations

AWS AI Services
AWS App Mesh
AWS Lambda
Amazon S3
Amazon Web Services (AWS)
Bolna
BotCore
Dynamics 365 Customer Service
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Peter AI
PubNub
Quintype Ahead
Smart IVR
Stackreaction
Unremot
Videostew
uContact
voximplant

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$110/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/polly/

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

www.microsoft.com/en-us/dynamics-365/products/contact-center

Product Features

Text to Speech

API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

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