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Description

Amazon Mechanical Turk (MTurk) serves as a crowdsourcing platform that facilitates the outsourcing of various tasks and projects by individuals and businesses to a widely distributed workforce capable of carrying out these assignments remotely. This range of tasks can span from basic data validation and research to more nuanced activities, including survey participation and content moderation. By leveraging the diverse skills, intelligence, and insights of a global community, MTurk allows companies to enhance their business operations, improve data collection and analysis, and speed up the development of machine learning models. Despite ongoing technological advancements, there remain numerous areas where humans outperform computers, such as content moderation, data deduplication, and certain research tasks. Historically, addressing these needs involved hiring a large temporary workforce, a process that can be both costly and challenging to scale effectively. As a result, many tasks have either been neglected or poorly executed, highlighting the necessity for platforms like MTurk in modern business practices.

Description

As a digitally empowered outsourcing provider, we specialize in offering People as a Service solutions tailored for high-growth, innovative, and tech-savvy companies that aim to take charge of customer interactions, manage intricate tasks, and enhance their brand presence. Helpware envisions a future where consumer empowerment is paramount, delivering exceptional interaction experiences through seamlessly integrated human task services facilitated by APIs. We collaborate with some of the most dynamic and rapidly expanding brands globally to ensure the continuous delivery of outstanding customer experiences. Our comprehensive business process outsourcing services include a wide range of solutions designed to cultivate brand loyalty, such as call center operations, answering services, IT support, chat, technical assistance, and email management. Our inbound and outbound call center teams are meticulously crafted to support and evolve alongside your existing staff. By prioritizing investment in our people and organizational culture, we aim to provide better services and create custom teams tailored specifically for your needs. Our tech-enabled, motivated, and cohesive teams are dedicated to enhancing global customer engagement and satisfaction, ultimately driving your business forward. This commitment to excellence ensures that we not only meet but exceed the expectations of the brands we partner with.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon DynamoDB
Amazon Redshift
Box
Freshdesk
Freshservice
Google Cloud SQL
Google Cloud Storage
Gorgias
Help Scout
HubSpot Customer Platform
Instagram
Intercom
LiveChat
Microsoft Power BI
SQL Server
ServiceNow
Snowflake
WhatsApp
Zendesk
Zoho Cliq

Integrations

Amazon DynamoDB
Amazon Redshift
Box
Freshdesk
Freshservice
Google Cloud SQL
Google Cloud Storage
Gorgias
Help Scout
HubSpot Customer Platform
Instagram
Intercom
LiveChat
Microsoft Power BI
SQL Server
ServiceNow
Snowflake
WhatsApp
Zendesk
Zoho Cliq

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

www.mturk.com

Vendor Details

Company Name

Helpware

Founded

2015

Country

United States

Website

www.helpware.com

Product Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

Data Labeling

Human-in-the-loop
Labeling Automation
Labeling Quality
Performance Tracking
Polygon, Rectangle, Line, Point
SDK
Supports Audio Files
Task Management
Team Collaboration
Training Data Management

Freelance Management

Anonymous Talent Search
Chat / Messaging
Consolidated Billing & Invoicing
Contract Management
Custom Payments
Internship Management
Job Posting / Job Board
Payment Management
Portfolio Screening
Progress / Time Tracking
Project Management
Talent Matching Algorithm
Talent Vetting
Task Management

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