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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Amazon DevOps Guru leverages machine learning technology to enhance the operational efficiency and reliability of applications. This service identifies unusual behaviors that stray from standard operational patterns, allowing teams to pinpoint potential operational errors before they impact users. By utilizing machine learning models informed by years of data from Amazon.com and AWS Operational Excellence, DevOps Guru can recognize anomalous behaviors in applications, such as spikes in latency, rising error rates, and resource constraints. Furthermore, it plays a crucial role in spotting significant errors that may lead to service disruptions. Upon detecting a critical issue, DevOps Guru promptly issues an alert and supplies a comprehensive summary of the associated anomalies, potential root causes, and contextual information regarding the timing and location of the problem, thereby facilitating quicker resolution and minimizing downtime. This proactive approach not only helps maintain service quality but also empowers teams to respond effectively to incidents.

Description

storm® is a leading cloud Customer Experience platform built to simplify and scale modern CX operations. It delivers omni-channel, omni-data, and omni-AI capabilities through one unified interface. Organizations can manage voice, digital, social, and video interactions seamlessly across customer touchpoints. storm® is designed for reliability at scale and is trusted by mission-critical services such as emergency response organizations. The platform follows a modular approach, allowing businesses to build CX solutions tailored to their needs. AI-powered journey orchestration enables no-code service creation and real-time optimization. Integrated analytics provide deep visibility into customer interactions and performance. storm® connects customer data across systems to ensure agents always have the right information. Workforce engagement tools support quality management, scheduling, and coaching. storm® helps organizations deliver consistent, high-quality CX globally.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS AI Services
AWS App Mesh
AWS App2Container
Amazon Web Services (AWS)
Google Cloud Contact Center AI
IBM watsonx Assistant
Operata

Integrations

AWS AI Services
AWS App Mesh
AWS App2Container
Amazon Web Services (AWS)
Google Cloud Contact Center AI
IBM watsonx Assistant
Operata

Pricing Details

$0.0028 per resource per hour
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/es/devops-guru/

Vendor Details

Company Name

Content Guru

Founded

2005

Country

United Kingdom

Website

www.contentguru.com

Product Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives