Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Amazon DevOps Guru leverages machine learning technology to enhance the operational efficiency and reliability of applications. This service identifies unusual behaviors that stray from standard operational patterns, allowing teams to pinpoint potential operational errors before they impact users. By utilizing machine learning models informed by years of data from Amazon.com and AWS Operational Excellence, DevOps Guru can recognize anomalous behaviors in applications, such as spikes in latency, rising error rates, and resource constraints. Furthermore, it plays a crucial role in spotting significant errors that may lead to service disruptions. Upon detecting a critical issue, DevOps Guru promptly issues an alert and supplies a comprehensive summary of the associated anomalies, potential root causes, and contextual information regarding the timing and location of the problem, thereby facilitating quicker resolution and minimizing downtime. This proactive approach not only helps maintain service quality but also empowers teams to respond effectively to incidents.
Description
storm® is a leading cloud Customer Experience platform built to simplify and scale modern CX operations. It delivers omni-channel, omni-data, and omni-AI capabilities through one unified interface. Organizations can manage voice, digital, social, and video interactions seamlessly across customer touchpoints. storm® is designed for reliability at scale and is trusted by mission-critical services such as emergency response organizations. The platform follows a modular approach, allowing businesses to build CX solutions tailored to their needs. AI-powered journey orchestration enables no-code service creation and real-time optimization. Integrated analytics provide deep visibility into customer interactions and performance. storm® connects customer data across systems to ensure agents always have the right information. Workforce engagement tools support quality management, scheduling, and coaching. storm® helps organizations deliver consistent, high-quality CX globally.
API Access
Has API
API Access
Has API
Integrations
AWS AI Services
AWS App Mesh
AWS App2Container
Amazon Web Services (AWS)
Google Cloud Contact Center AI
IBM watsonx Assistant
Operata
Integrations
AWS AI Services
AWS App Mesh
AWS App2Container
Amazon Web Services (AWS)
Google Cloud Contact Center AI
IBM watsonx Assistant
Operata
Pricing Details
$0.0028 per resource per hour
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Amazon
Founded
1994
Country
United States
Website
aws.amazon.com/es/devops-guru/
Vendor Details
Company Name
Content Guru
Founded
2005
Country
United Kingdom
Website
www.contentguru.com
Product Features
DevOps
Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning