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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Examine and visualize security information to swiftly uncover the underlying causes of possible security threats. Amazon Detective simplifies the process of analyzing and investigating, allowing for a quick identification of the origins of potential security concerns or unusual behaviors. By automatically gathering log data from your AWS resources, Amazon Detective employs machine learning, statistical methods, and graph theory to create an interconnected dataset that facilitates quicker and more efficient security probes. Additionally, AWS security services, such as Amazon GuardDuty, Amazon Macie, and AWS Security Hub, along with third-party security solutions, can help recognize potential security issues or alerts. These tools are invaluable for notifying you of irregularities and guiding you on how to resolve them. However, there may be instances when a security alert requires a deeper investigation, necessitating a thorough analysis of additional information to pinpoint the root cause and take appropriate action. Such comprehensive investigations can enhance your overall security posture and responsiveness to threats.

Description

SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS App Mesh
AWS CloudTrail
AWS Security Hub
Amazon GuardDuty
Amazon Macie
Dixa
Freshdesk
Google Play
Gorgias
Intercom
Slack
Sophos Cloud Optix
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Zonka Feedback

Integrations

AWS App Mesh
AWS CloudTrail
AWS Security Hub
Amazon GuardDuty
Amazon Macie
Dixa
Freshdesk
Google Play
Gorgias
Intercom
Slack
Sophos Cloud Optix
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Zonka Feedback

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$3000 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/detective/

Vendor Details

Company Name

SentiSum

Country

United Kingdom

Website

www.sentisum.com

Product Features

IT Security

Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting

Network Security

Access Control
Analytics / Reporting
Compliance Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives

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