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Average Ratings 0 Ratings
Description
Examine and visualize security information to swiftly uncover the underlying causes of possible security threats. Amazon Detective simplifies the process of analyzing and investigating, allowing for a quick identification of the origins of potential security concerns or unusual behaviors. By automatically gathering log data from your AWS resources, Amazon Detective employs machine learning, statistical methods, and graph theory to create an interconnected dataset that facilitates quicker and more efficient security probes. Additionally, AWS security services, such as Amazon GuardDuty, Amazon Macie, and AWS Security Hub, along with third-party security solutions, can help recognize potential security issues or alerts. These tools are invaluable for notifying you of irregularities and guiding you on how to resolve them. However, there may be instances when a security alert requires a deeper investigation, necessitating a thorough analysis of additional information to pinpoint the root cause and take appropriate action. Such comprehensive investigations can enhance your overall security posture and responsiveness to threats.
Description
SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.
API Access
Has API
API Access
Has API
Integrations
AWS App Mesh
AWS CloudTrail
AWS Security Hub
Amazon GuardDuty
Amazon Macie
Dixa
Freshdesk
Google Play
Gorgias
Intercom
Integrations
AWS App Mesh
AWS CloudTrail
AWS Security Hub
Amazon GuardDuty
Amazon Macie
Dixa
Freshdesk
Google Play
Gorgias
Intercom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$3000 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Amazon
Founded
1994
Country
United States
Website
aws.amazon.com/detective/
Vendor Details
Company Name
SentiSum
Country
United Kingdom
Website
www.sentisum.com
Product Features
IT Security
Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting
Network Security
Access Control
Analytics / Reporting
Compliance Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback