Average Ratings 4 Ratings
Average Ratings 0 Ratings
Description
Amazon Chime is a versatile communication platform that enables users to conduct meetings, chat, and make business calls, both internally and externally, all from one integrated application. This service allows you to customize your experience by selecting only the features necessary for online meetings, video conferences, and business calls, ensuring that you only incur costs when you actively use these services. Additionally, Amazon Chime Voice Connector facilitates the transmission of voice traffic over the internet and can easily scale to adapt to your changing capacity requirements. By utilizing this feature, you can significantly reduce expenses associated with traditional telephone networks and streamline your voice network management by leveraging the AWS Cloud infrastructure. With Amazon Chime, businesses can select the communication tools that align best with their specific needs, whether it be for meetings, chatting, or making calls. Furthermore, the option to use the Voice Connector allows organizations to efficiently route their voice communications via the internet, enhancing their operational flexibility. Ultimately, Amazon Chime empowers users to tailor their communication strategies to best support their business dynamics.
Description
Amazon Connect is a user-friendly omnichannel cloud contact center that enables organizations to deliver exceptional customer service while reducing expenses. Over a decade ago, the retail division of Amazon sought a contact center solution that would offer our customers personalized, engaging, and natural interactions, but we could not find one that fulfilled our requirements, so we decided to create our own. This innovative platform is now accessible to all businesses, and currently, thousands of companies with agent counts ranging from ten to tens of thousands utilize Amazon Connect to assist millions of customers each day. Built from its inception to be omnichannel, Amazon Connect ensures a cohesive experience across voice and chat for both customers and agents alike. It offers a unified set of tools for skills-based routing, robust real-time and historical analytics, and easy-to-navigate management features—all under a pay-as-you-go pricing model. This approach not only streamlines contact center operations but also enhances agent efficiency while significantly cutting costs. With its comprehensive features, Amazon Connect is revolutionizing the way businesses interact with their customers.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Marketplace
Yes
Avotus ReflectR
Yes
AWS Secrets Manager
Yes
AmplifAI
No
AskSid
No
CallMiner Eureka
No
Clinc
No
Cresta
No
DVSAnalytics
No
Gong
No
Integrations
AWS Marketplace
Yes
Avotus ReflectR
Yes
AWS Secrets Manager
No
AmplifAI
Yes
AskSid
Yes
CallMiner Eureka
Yes
Clinc
Yes
Cresta
Yes
DVSAnalytics
Yes
Gong
Yes
Pricing Details
$2.50 per user per month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Amazon Web Services
Founded
2006
Country
United States
Website
aws.amazon.com/chime/
Vendor Details
Company Name
Amazon
Founded
1994
Country
United States
Website
aws.amazon.com/connect/
Product Features
Video Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes
Web Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No