Average Ratings 4 Ratings

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Average Ratings 0 Ratings

Total
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support

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Description

Amazon Chime is a versatile communication platform that enables users to conduct meetings, chat, and make business calls, both internally and externally, all from one integrated application. This service allows you to customize your experience by selecting only the features necessary for online meetings, video conferences, and business calls, ensuring that you only incur costs when you actively use these services. Additionally, Amazon Chime Voice Connector facilitates the transmission of voice traffic over the internet and can easily scale to adapt to your changing capacity requirements. By utilizing this feature, you can significantly reduce expenses associated with traditional telephone networks and streamline your voice network management by leveraging the AWS Cloud infrastructure. With Amazon Chime, businesses can select the communication tools that align best with their specific needs, whether it be for meetings, chatting, or making calls. Furthermore, the option to use the Voice Connector allows organizations to efficiently route their voice communications via the internet, enhancing their operational flexibility. Ultimately, Amazon Chime empowers users to tailor their communication strategies to best support their business dynamics.

Description

Amazon Connect is a user-friendly omnichannel cloud contact center that enables organizations to deliver exceptional customer service while reducing expenses. Over a decade ago, the retail division of Amazon sought a contact center solution that would offer our customers personalized, engaging, and natural interactions, but we could not find one that fulfilled our requirements, so we decided to create our own. This innovative platform is now accessible to all businesses, and currently, thousands of companies with agent counts ranging from ten to tens of thousands utilize Amazon Connect to assist millions of customers each day. Built from its inception to be omnichannel, Amazon Connect ensures a cohesive experience across voice and chat for both customers and agents alike. It offers a unified set of tools for skills-based routing, robust real-time and historical analytics, and easy-to-navigate management features—all under a pay-as-you-go pricing model. This approach not only streamlines contact center operations but also enhances agent efficiency while significantly cutting costs. With its comprehensive features, Amazon Connect is revolutionizing the way businesses interact with their customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace Yes 
Avotus ReflectR Yes 
AWS Secrets Manager Yes 
AmplifAI No 
AskSid No 
CallMiner Eureka No 
Clinc No 
Cresta No 
DVSAnalytics No 
Gong No 
InfiBot No 
Lead Commerce No 
Logiwa IO No 
MaestroQA No 
Pindrop No 
RealTime PSO No 
Surfly No 
VoiceBase No 
eGain Solve No 
toby Yes 

Integrations

AWS Marketplace Yes 
Avotus ReflectR Yes 
AWS Secrets Manager No 
AmplifAI Yes 
AskSid Yes 
CallMiner Eureka Yes 
Clinc Yes 
Cresta Yes 
DVSAnalytics Yes 
Gong Yes 
InfiBot Yes 
Lead Commerce Yes 
Logiwa IO Yes 
MaestroQA Yes 
Pindrop Yes 
RealTime PSO Yes 
Surfly Yes 
VoiceBase Yes 
eGain Solve Yes 
toby No 

Pricing Details

$2.50 per user per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Amazon Web Services

Founded

2006

Country

United States

Website

aws.amazon.com/chime/

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/connect/

Product Features

Video Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard Yes 

Web Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

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