Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AmCoBi specializes in delivering extensive utility billing solutions designed specifically for owners of multifamily properties, property managers, and water utility companies. Our services encompass the Ratio Utility Billing System (RUBS), submetered billing, payment processing, collections, and convergent billing options. The AmCoBi online Management Portal empowers authorized users to manage move-in and move-out data, approve pre-bill reports, review historical billing records, generate final bills, and gain access to real-time management and financial insights. Residents benefit from the convenience of electronic billing (eBill), the ability to make online payments (ePay) using credit/debit cards or ACH, and access to their past utility bills and account history. Our platform accommodates a variety of payment methods, such as MobileWEB, Quick Pay, automated payments, and options for pay-by-email, pay-by-text, and IVR/pay-by-phone. In addition, AmCoBi provides AquaHawk/UtilityHawk for leak detection and monitoring of unusual usage patterns, ensuring property owners and managers can maintain efficient operations while enhancing resident satisfaction. With these advanced services, AmCoBi is committed to streamlining utility management for all stakeholders involved.
Description
A comprehensive solution that integrates CRM, VoIP, payments, workflow management, scheduling, communication channels, dashboards, and reporting tools is available for various applications including sales, marketing, customer service, debt collection, appointments, and BPO. This platform allows you to create a business model focused on customer satisfaction, seamlessly linking sales efforts to customer support. By providing a transparent view of your sales pipeline, it enhances your understanding of processes that lead to business success. Transform your perspective on debit orders with our assistance in automating the billing process, which includes features such as automated debit order collections and immediate payment request links. Additionally, you will receive notifications for returned debit orders, quick credit services, validation of account and banking details, and automated communications via both emails and SMS. Everything related to communication is centralized, allowing you to track all interactions in one location, and facilitating message sending at any stage of the workflow. This all-in-one solution simplifies operations and enhances efficiency across all customer touchpoints.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Microsoft Excel
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
American Conservation & Billing Solutions
Website
www.amcobi.com
Vendor Details
Company Name
ICS Flow
Founded
2002
Country
South Africa
Website
icsflow.com
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
No
Metered Billing
No
Move In / Move Out
Yes
Natural Gas
No
Non-Metered Billing
No
Online Payment Processing
Yes
Penalty / Cut-Off Processing
No
Rate Management
No
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
No
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes