Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
With a Verge IP phone positioned on your desk and the Allworx Reach™ app installed on your preferred mobile devices, you have the flexibility to communicate seamlessly whether you're in the office or out and about. You’ll stay connected without interruption, thanks to the real-time synchronization of contacts across your mobile devices (via Reach), Outlook (through Interact Professional), and the Verge IP phone itself. The ability to instantly transfer ongoing calls between your mobile device and Verge IP phone (via Reach) enhances your communication experience. Additionally, you can remotely operate your Verge IP phone using your mobile device through Reach, ensuring convenience and efficiency. We are committed to allowing your business phone to function according to your personal preferences; the Programmable Function Buttons enable you to tailor your phone to suit your individual needs. You can speed dial your most important contacts or colleagues listed in the corporate directory. For those colleagues who are also part of the Allworx system, you will have visibility into their presence settings and real-time call statuses, which indicate if they are on an active call, ringing, or set to do not disturb. This system is particularly beneficial for call center agents, as it allows them to efficiently receive incoming calls directed to their designated ACD queues, thereby streamlining the communication process and improving overall productivity. In this way, the combination of these tools fosters a more dynamic and responsive work environment.
Description
Freevoice stands out as an all-encompassing business communication solution designed to boost the efficiency of organizations. It includes a sophisticated business phone system equipped with functionalities like user portals for internal messaging, comprehensive call management, text messaging, fax capabilities, and personalized call routing. The platform ensures connectivity through various devices, whether it be desk phones, softphones, or web browsers, and enhances local engagement by synchronizing your caller ID with the area code of the number being dialed. For call centers, Freevoice offers an array of features aimed at optimizing marketing strategies, supervising agents, and elevating the overall customer experience. Its toolkit encompasses auto-call distribution, call queuing, virtual hold options, agent portals, caller prioritization, and the ability to display local numbers. Additionally, the system is equipped with rich reporting and analytics, providing insights into agent performance, queue statistics, detailed call information, and visual wallboard displays. Furthermore, the predictive dialer function allows agents to initiate calls on multiple lines simultaneously, streamlining communication efforts even further.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
Coeo
Yes
DIDforSale
Yes
Highrise
Yes
HubSpot CRM
No
Microsoft 365
Yes
Microsoft Outlook
Yes
Oreka TR
Yes
SIP.US
Yes
Skype
Yes
Integrations
Salesforce
Yes
Coeo
No
DIDforSale
No
Highrise
No
HubSpot CRM
Yes
Microsoft 365
No
Microsoft Outlook
No
Oreka TR
No
SIP.US
No
Skype
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$5.90 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Allworx
Founded
1998
Country
United States
Website
www.allworx.com/ip-phones
Vendor Details
Company Name
Freevoice
Country
United States
Website
www.freevoice.tech/
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
Yes
Call Recording
No
Call Routing
Yes
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
Yes
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
No
Call Scripting
No
Lead Management
No
Power Dialer
No
Predictive Dialer
No
Preview Dialer
No
Progressive Dialer
No
Surveys
No
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No