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Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
Description
Promote social distancing by utilizing contactless mobile solutions that encompass check-in, ready room notifications, room keys, ID verification, and check-out, all accessible via guests' smartphones. Upon arrival, guests are notified through an automated text message when their room is prepared, allowing them to either collect a physical room key or utilize mobile keys to head straight to their accommodations. This approach streamlines both check-in and check-out processes, facilitates simultaneous dining reservations, boosts staff efficiency, and significantly enhances the overall guest experience. An increasing number of properties are embracing mobile technology to lower operational costs and provide greater self-service options for guests. With rGuest Express Mobile, hospitality providers can elevate their service standards without needing to expand their front-line workforce. By adopting these self-service solutions, leaders in the hospitality sector are able to improve guest satisfaction while managing expenses effectively. This system allows guests to completely avoid the front desk, enabling them to go directly to their room after a long journey, thereby further enhancing their travel experience. Additionally, the seamless integration of mobile solutions into hotel operations fosters a more personalized and efficient environment for all guests.
API Access
Has API
API Access
Has API
Integrations
Agilysys Digital Marketing
Agilysys Visual One
Facebook Messenger
LINE
WeChat
WhatsApp
Integrations
Agilysys Digital Marketing
Agilysys Visual One
Facebook Messenger
LINE
WeChat
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Vendor Details
Company Name
Agilysys
Founded
1963
Country
United States
Website
www.agilysys.com/en/solutions/by-products/property-management/rguestexpressmobile/
