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Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
Description
Rooam offers a seamless contactless payment solution that seamlessly integrates with current POS systems, eliminating the need for additional hardware. This innovative platform allows guests to effortlessly open and close tabs without ever needing to handle a credit card, and it requires no app installation. By providing a new mobile web experience, guests can conveniently pay their bills directly through their web browsers. With more collaborations than any other contactless payment service in the nation, Rooam empowers bartenders and servers to prioritize guest service over processing transactions. Users of Rooam typically spend 30% more and tend to leave tips that are 25% higher than average. The integration with existing POS systems comes without any hidden fees for extra hardware or complex ordering processes. Additionally, Rooam enables the acceptance of Apple Pay and Google Pay without incurring extra costs or requiring new hardware, with Venmo and PayPal set to be introduced soon. All transactions handled by Rooam adhere to the highest standards of security, being validated as Level 1 PCI DSS compliant, ensuring both merchants and customers can transact with peace of mind. This level of compliance not only protects sensitive information but also enhances the overall trust in the platform.
API Access
Has API
API Access
Has API
Integrations
Aloha EPOS
Apple Pay
Facebook Messenger
Fishbowl
Flexa
Focus
Google Pay
Heartland Restaurant
LINE
Lightspeed Restaurant
Integrations
Aloha EPOS
Apple Pay
Facebook Messenger
Fishbowl
Flexa
Focus
Google Pay
Heartland Restaurant
LINE
Lightspeed Restaurant
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Vendor Details
Company Name
Rooam
Founded
2015
Country
United States
Website
rooam.co
Product Features
Product Features
Online Ordering
Integrated Gift Cards
Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label
Payment Processing
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture
