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Average Ratings 16 Ratings

Total
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features
design
support

Description

Alliance is a comprehensive and HIPAA compliant Hospital Security Management system crafted by law enforcement experts to effectively manage daily operations alongside significant incidents as they unfold. This software is equipped with a multitude of pre-designed reports that serve as essential tools for both risk managers and the Joint Commission Committee within hospitals. Each feature in Alliance is finely tuned for optimal performance, capable of addressing anything from minor disturbances to major emergencies, such as natural disasters like earthquakes, floods, and hurricanes, as well as man-made threats like terrorism. The system’s integrated Dispatch (Event Desk) feature is specifically designed to alleviate stress for dispatchers while simultaneously reducing the likelihood of input errors. Additionally, its user-friendly interface, along with automated functionalities, accelerates the process of entering incident data, allowing staff to efficiently populate the database through forms that are customized for each specific task, ultimately enhancing overall operational effectiveness. By streamlining these processes, Alliance stands as a vital resource in maintaining hospital security and readiness.

Description

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Bchex Yes 
ClearCo Yes 
Docker No 
Lansweeper No 
Microsoft Azure No 
baramundi Management Suite No 

Integrations

Bchex No 
ClearCo No 
Docker Yes 
Lansweeper Yes 
Microsoft Azure Yes 
baramundi Management Suite Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$5/month/agent
On-premises and SaaS versions available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cyrun

Founded

1992

Country

United States

Website

www.cyrun.com/solutions/hospitalshealthcare-facilities/

Vendor Details

Company Name

OPGK Software

Country

Poland

Website

www.mintsd.com

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Product Features

Digital Asset Management

Asset Categorization Yes 
Asset Library Yes 
Asset Sharing Yes 
Brand Control No 
Customizable Branding Yes 
File Conversion No 
Metadata Management No 
Mobile App Yes 
Reporting/Analytics Yes 
Search Within Document No 
Search/Filter Yes 
Version Control No 
Watermarking No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking No 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management No 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

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