Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AllProWebTools consolidates all your clients' contact details and interactions, encompassing emails, Facebook messages, text messages, and phone call logs, into a single application. You will receive alerts when potential leads submit your website forms, when invoices are settled, and when customers reach out to your business. The staff chat feature enables seamless communication with your team, whether you or they are on the move. Additionally, the Timecard system allows employees to clock in and out via their mobile devices, complete with GPS tracking for each entry. You can easily access customer records and view a comprehensive history of all communications your team has had, including emails, texts, phone calls, and Facebook messages. Notes can be added to client profiles, and you can monitor the tasks your staff are handling, along with their clock-in and clock-out times. Furthermore, AllProWebTools provides unmatched visibility into the effectiveness of your emails as well as the engagement levels of each contact with your outreach efforts, ensuring you're always informed about your communication dynamics. This comprehensive approach not only enhances operational efficiency but also strengthens your client relationships through better understanding and responsiveness.
Description
A comprehensive 360º contact center platform that integrates various communication methods including voice, video, email, social media, and chat options like WhatsApp and Facebook Messenger, all accessible through a single, user-friendly interface. This platform is designed to be simple, intuitive, and customizable, ensuring a seamless experience across all channels such as voice, email, chatbots, and video. It offers outstanding audio quality, effective notification systems, and the ability to communicate with supervisors. Users can observe agents and teams in real-time, with wallboard displays showcasing the performance metrics of the call center. By merging top-notch contact center features with CRM data, it aims to provide outstanding customer experiences. The contact center is aligned with the customer journey, equipping agents with the necessary information to deliver personalized and efficient support. OneContact CC integrates effortlessly with major CRM systems, establishing a multichannel contact management solution that maintains a clear overview of each customer's profile and interaction history while fostering better client relationships. This innovative approach ultimately helps businesses enhance their service quality and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Dropbox
Yes
FedEx Ship Manager
Yes
Google Analytics
Yes
Google Calendar
Yes
Mailchimp Transactional Email (Mandrill)
Yes
Mailgun
Yes
PayPal
Yes
Phone.com
Yes
QuickBooks Online
Yes
Integrations
Facebook
Yes
Dropbox
No
FedEx Ship Manager
No
Google Analytics
No
Google Calendar
No
Mailchimp Transactional Email (Mandrill)
No
Mailgun
No
PayPal
No
Phone.com
No
QuickBooks Online
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AllProWebTools
Founded
2009
Country
United States
Website
www.allprowebtools.com
Vendor Details
Company Name
Collab
Founded
2003
Country
Portugal
Website
collab.com/onecontact_cc/
Product Features
Business Management
Billing & Invoicing
Yes
CRM
No
Employee Management
Yes
Financial Management
No
Inventory Management
Yes
Marketing Management
Yes
Order Management
No
Point of Sale (POS)
Yes
Project Management
No
Purchasing
No
Scheduling
No
Time & Expense Tracking
Yes
Training Management
No
Vendor Management
Yes
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No