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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AllProWebTools consolidates all your clients' contact details and interactions, encompassing emails, Facebook messages, text messages, and phone call logs, into a single application. You will receive alerts when potential leads submit your website forms, when invoices are settled, and when customers reach out to your business. The staff chat feature enables seamless communication with your team, whether you or they are on the move. Additionally, the Timecard system allows employees to clock in and out via their mobile devices, complete with GPS tracking for each entry. You can easily access customer records and view a comprehensive history of all communications your team has had, including emails, texts, phone calls, and Facebook messages. Notes can be added to client profiles, and you can monitor the tasks your staff are handling, along with their clock-in and clock-out times. Furthermore, AllProWebTools provides unmatched visibility into the effectiveness of your emails as well as the engagement levels of each contact with your outreach efforts, ensuring you're always informed about your communication dynamics. This comprehensive approach not only enhances operational efficiency but also strengthens your client relationships through better understanding and responsiveness.

Description

A comprehensive 360º contact center platform that integrates various communication methods including voice, video, email, social media, and chat options like WhatsApp and Facebook Messenger, all accessible through a single, user-friendly interface. This platform is designed to be simple, intuitive, and customizable, ensuring a seamless experience across all channels such as voice, email, chatbots, and video. It offers outstanding audio quality, effective notification systems, and the ability to communicate with supervisors. Users can observe agents and teams in real-time, with wallboard displays showcasing the performance metrics of the call center. By merging top-notch contact center features with CRM data, it aims to provide outstanding customer experiences. The contact center is aligned with the customer journey, equipping agents with the necessary information to deliver personalized and efficient support. OneContact CC integrates effortlessly with major CRM systems, establishing a multichannel contact management solution that maintains a clear overview of each customer's profile and interaction history while fostering better client relationships. This innovative approach ultimately helps businesses enhance their service quality and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Dropbox Yes 
FedEx Ship Manager Yes 
Google Analytics Yes 
Google Calendar Yes 
Mailchimp Transactional Email (Mandrill) Yes 
Mailgun Yes 
PayPal Yes 
Phone.com Yes 
QuickBooks Online Yes 
Salesforce No 
SendGrid Yes 
Square POS Yes 
Stripe Yes 
WordPress Yes 
X (Twitter) No 
Zendesk No 

Integrations

Facebook Yes 
Dropbox No 
FedEx Ship Manager No 
Google Analytics No 
Google Calendar No 
Mailchimp Transactional Email (Mandrill) No 
Mailgun No 
PayPal No 
Phone.com No 
QuickBooks Online No 
Salesforce Yes 
SendGrid No 
Square POS No 
Stripe No 
WordPress No 
X (Twitter) Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AllProWebTools

Founded

2009

Country

United States

Website

www.allprowebtools.com

Vendor Details

Company Name

Collab

Founded

2003

Country

Portugal

Website

collab.com/onecontact_cc/

Product Features

Business Management

Billing & Invoicing Yes 
CRM No 
Employee Management Yes 
Financial Management No 
Inventory Management Yes 
Marketing Management Yes 
Order Management No 
Point of Sale (POS) Yes 
Project Management No 
Purchasing No 
Scheduling No 
Time & Expense Tracking Yes 
Training Management No 
Vendor Management Yes 

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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