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Description
AllProWebTools consolidates all your clients' contact details and interactions, encompassing emails, Facebook messages, text messages, and phone call logs, into a single application. You will receive alerts when potential leads submit your website forms, when invoices are settled, and when customers reach out to your business. The staff chat feature enables seamless communication with your team, whether you or they are on the move. Additionally, the Timecard system allows employees to clock in and out via their mobile devices, complete with GPS tracking for each entry. You can easily access customer records and view a comprehensive history of all communications your team has had, including emails, texts, phone calls, and Facebook messages. Notes can be added to client profiles, and you can monitor the tasks your staff are handling, along with their clock-in and clock-out times. Furthermore, AllProWebTools provides unmatched visibility into the effectiveness of your emails as well as the engagement levels of each contact with your outreach efforts, ensuring you're always informed about your communication dynamics. This comprehensive approach not only enhances operational efficiency but also strengthens your client relationships through better understanding and responsiveness.
Description
A comprehensive 360º contact center platform that integrates various communication methods including voice, video, email, social media, and chat options like WhatsApp and Facebook Messenger, all accessible through a single, user-friendly interface. This platform is designed to be simple, intuitive, and customizable, ensuring a seamless experience across all channels such as voice, email, chatbots, and video. It offers outstanding audio quality, effective notification systems, and the ability to communicate with supervisors. Users can observe agents and teams in real-time, with wallboard displays showcasing the performance metrics of the call center. By merging top-notch contact center features with CRM data, it aims to provide outstanding customer experiences. The contact center is aligned with the customer journey, equipping agents with the necessary information to deliver personalized and efficient support. OneContact CC integrates effortlessly with major CRM systems, establishing a multichannel contact management solution that maintains a clear overview of each customer's profile and interaction history while fostering better client relationships. This innovative approach ultimately helps businesses enhance their service quality and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Facebook
Dropbox
FedEx Ship Manager
Google Analytics
Google Calendar
Mailchimp Transactional Email (Mandrill)
Mailgun
PayPal
Phone.com
QuickBooks Online
Integrations
Facebook
Dropbox
FedEx Ship Manager
Google Analytics
Google Calendar
Mailchimp Transactional Email (Mandrill)
Mailgun
PayPal
Phone.com
QuickBooks Online
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AllProWebTools
Founded
2009
Country
United States
Website
www.allprowebtools.com
Vendor Details
Company Name
Collab
Founded
2003
Country
Portugal
Website
collab.com/onecontact_cc/
Product Features
Business Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
