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Description
Make it simple for your customers to locate you, initiate instant communication, process payments swiftly, and maintain their loyalty. A staggering 90% of consumers have indicated a desire to receive updates from their preferred brands. Demonstrate your consideration through thoughtful text messaging to enhance the overall customer experience. Alienics eliminates the challenges and uncertainties surrounding SMS compliance and deliverability, streamlining the process for businesses. In today's fast-paced world, SMS communication stands out as the most efficient method for delivering crucial messages to recipients, regardless of their location. By utilizing Alienics, businesses can effortlessly send text messages to vast audiences while monitoring responses in real-time. You can dispatch bulk texts or engage in two-way conversations, ensuring effective communication. The platform also provides exceptional support and a wealth of online resources. There are pricing plans suitable for businesses of every scale, along with options for local 10-digit numbers, toll-free numbers, and dedicated shortcodes, allowing flexibility and choice for users. This comprehensive approach solidifies Alienics' position as a go-to solution for businesses aiming to enhance their customer engagement through SMS technology.
Description
The CX Hub is an innovative cloud platform that aims to enhance the connection between enterprises and their customers, delivering a next-generation customer experience. This platform empowers organizations to create a seamless and transformative customer interaction through various means, including voice calls, voice assistants, and popular messaging channels, by integrating the traditionally separate realms of Contact Centers and CRM with advanced features like messaging, AI, journey analytics, and data insights. With contact center messaging capabilities, Voice Agents can instantly recognize a mobile caller and send them relevant information during the conversation, while also having access to a comprehensive history of all communications with that number. Additionally, Chat Agents can utilize their designated toll or toll-free numbers to engage with clients through SMS or MMS, providing a versatile communication method. Furthermore, customers are given the flexibility to bypass hold times and shift from a voice conversation to messaging, enhancing their overall experience. This dual approach not only streamlines communication but also increases customer satisfaction by catering to their preferences.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee
Integrations
Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alienics
Country
Canada
Website
alienics.com
Vendor Details
Company Name
WEBTEXT
Founded
2007
Country
Ireland
Website
webtext.com
Product Features
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Push Notifications
A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
