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Description
Make it simple for your customers to locate you, initiate instant communication, process payments swiftly, and maintain their loyalty. A staggering 90% of consumers have indicated a desire to receive updates from their preferred brands. Demonstrate your consideration through thoughtful text messaging to enhance the overall customer experience. Alienics eliminates the challenges and uncertainties surrounding SMS compliance and deliverability, streamlining the process for businesses. In today's fast-paced world, SMS communication stands out as the most efficient method for delivering crucial messages to recipients, regardless of their location. By utilizing Alienics, businesses can effortlessly send text messages to vast audiences while monitoring responses in real-time. You can dispatch bulk texts or engage in two-way conversations, ensuring effective communication. The platform also provides exceptional support and a wealth of online resources. There are pricing plans suitable for businesses of every scale, along with options for local 10-digit numbers, toll-free numbers, and dedicated shortcodes, allowing flexibility and choice for users. This comprehensive approach solidifies Alienics' position as a go-to solution for businesses aiming to enhance their customer engagement through SMS technology.
Description
Enables the text functionality for established landline phones, encompassing both toll-free and standard numbers. It features automatic responses like "we are currently closed and will return your message soon," along with quick replies derived from pre-set customer service responses. Conversations can be designated to a specific agent group or an individual, allowing for organized communication. The system accommodates interactions ranging from one-on-one chats to broadcast messages sent to a customer distribution list. Furthermore, it includes the ability to forward messages directly to your email inbox and mobile messaging applications, where you can also respond seamlessly. This comprehensive support enhances customer engagement while streamlining communication processes.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$78 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alienics
Country
Canada
Website
alienics.com
Vendor Details
Company Name
Textology
Founded
2015
Country
United States
Website
www.textology.co
Product Features
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
