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features
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support

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Description

Amazon's Alexa Smart Properties enables properties in various sectors to enhance their services with Alexa-powered voice experiences. Designed for large-scale deployment, the platform offers specialized features for senior living, hospitality, and healthcare, allowing users to control their environment with ease. By simplifying management and providing powerful analytics, Alexa Smart Properties helps streamline operations, boost efficiency, and elevate user experiences. It provides secure and customizable integrations that help properties stay innovative while delivering exceptional service to guests and residents.

Description

Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Alpaca Yes 
Amazon Chime Yes 
Crafter CMS Yes 
EasyVoice Yes 
Jordan AI Assistant Yes 
Lifesize Yes 
OroCommerce Yes 
PerkUp Yes 
RingCentral RingEX Yes 
RingCentral Video Yes 
SIRP Yes 
Shopify No 
Tact.ai Yes 
Thrive by Shopventory Yes 
Vonage Business Yes 
Yonomi Yes 
Zendesk No 
Zenya Yes 
Zoom Rooms Yes 

Integrations

Salesforce Yes 
Alpaca No 
Amazon Chime No 
Crafter CMS No 
EasyVoice No 
Jordan AI Assistant No 
Lifesize No 
OroCommerce No 
PerkUp No 
RingCentral RingEX No 
RingCentral Video No 
SIRP No 
Shopify Yes 
Tact.ai No 
Thrive by Shopventory No 
Vonage Business No 
Yonomi No 
Zendesk Yes 
Zenya No 
Zoom Rooms No 

Pricing Details

$7 per month device
$3 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

developer.amazon.com/en-US/alexa/alexasmartproperties

Vendor Details

Company Name

DigitalGenius

Founded

2014

Country

United Kingdom

Website

www.digitalgenius.com

Product Features

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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