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Description

Streamline Incident Notification Management. Alert Catcher enables the integration and automation of alerts originating from essential systems like SIEM and EMS, allowing for personalized customization of all notifications and alerts based on user preferences. Escalation processes facilitate the creation of tickets in Jira Service Desk, making it particularly beneficial for the Information Security Management department as well as for those managing the Jira platform and handling applications from external information systems. This solution is also advantageous for IT and software development teams, providing a custom endpoint for incident creation and updates, along with tailored restrictions to enhance incident management. Users can organize incidents based on specific rules and identify problems efficiently, while connection types support third-party system integrations and bi-directional communication. Additionally, Alert Catcher introduces a new entity—connection—to help identify requests from external systems, further enhancing the platform's capabilities. Ultimately, this system promotes a more efficient workflow and better incident management practices across various departments.

Description

This section presents products that facilitate alarm notifications derived from various data sources. The UCME-OPC connects to numerous OPC servers, whereas the UCME-SmartConnector interfaces with Schneider Electric’s EcoStruxure building operation systems. Both solutions provide a range of multi-channel notification options, including SMS, WhatsApp, VoIP, push notifications, voice-over-telephony, and email. These products seamlessly integrate with various systems such as SCADA, HMI, DCS, BMS, historians, and OPC servers. Users can effortlessly import and manage alarms, recipients, and escalation procedures using Microsoft Excel, which helps optimize both time and financial resources. Additionally, the alarm snapshots feature compiles all relevant information into a single message for convenience. Furthermore, this section also highlights products designed for efficient data transfer. By utilizing the OPC Client/Server model, these communication tools can be integrated into Schneider Electric’s EcoStruxure Building Operation systems, allowing for connectivity with third-party OPC servers and clients for enhanced data management. This interconnectedness not only streamlines operations but also improves overall system efficiency and reliability.