Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Alcméon’s innovative cloud technology allows businesses to leverage popular messaging platforms like Facebook Messenger, iOS Messages, and WhatsApp as dynamic channels for customer service, marketing, and conversational commerce. It integrates seamlessly with leading social media and messaging APIs, including Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, and Google My Business, with a commitment to rapidly adopting new features by collaborating directly with their technical teams. Furthermore, Alcméon’s back office is designed for effortless connectivity to clients' information systems and CRM platforms such as Salesforce, Oracle, Zendesk, and Efficy, ensuring streamlined operations. Clients benefit from the support of a dedicated customer success manager, along with comprehensive training options both online and offline, as well as exclusive events tailored just for them. This comprehensive approach not only enhances customer engagement but also empowers businesses to stay ahead in the ever-evolving digital landscape.
Description
DialogTab is a platform designed for conversational commerce that streamlines the process of receiving orders or providing product guidance through WhatsApp. Users can search for products, share them with others, and identify items using links and images. The platform allows for collaboration among multiple agents on WhatsApp, enabling direct product suggestions within the chat interface. Sales goals can be established and monitored effectively, while also engaging with customers who encounter obstacles during checkout. Additionally, upselling is facilitated by presenting complementary products. Customers can complete their purchases on WhatsApp and finalize transactions on their preferred platforms. Continuous communication via WhatsApp helps in promoting new products at any time. Moreover, real-time monitoring of sales performance is available, allowing for detailed filtering and analysis of data. The customer experience can be enhanced by integrating with preferred applications, and users have the flexibility to choose their communication channels, including WhatsApp Business API, WhatsApp Web, Messenger, Live Chat, or a combination of all these options to connect seamlessly to the platform. This versatile approach ensures that businesses can cater to customer needs effectively while maximizing sales opportunities.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Apple Business Chat
Yes
BigCommerce
No
Facebook
Yes
Google Business Profile
Yes
Magento
No
Microsoft Dynamics 365
Yes
Oracle Cloud Infrastructure
Yes
Integrations
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Apple Business Chat
No
BigCommerce
Yes
Facebook
No
Google Business Profile
No
Magento
Yes
Microsoft Dynamics 365
No
Oracle Cloud Infrastructure
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$19 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Alcméon
Founded
2011
Country
France
Website
www.alcmeon.com
Vendor Details
Company Name
DialogTab
Founded
2012
Country
Turkey
Website
dialogtab.com
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No