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support

Description

We enhance the management of Cisco Collaboration across various applications, servers, and clusters by implementing a modern strategy that reduces the need for manual intervention. Our solution features a unified interface, offering a user-friendly, ready-to-use option that does not necessitate the purchase of extra modules and allows for a highly adaptable setup. Akkadian Provisioning Manager seamlessly integrates with all components of the Cisco Collaboration suite, including but not limited to CUCM, Unity Connection, Webex Meetings, Webex Teams, Jabber, and call center solutions like UCCX and Packaged-UCCE. For instance, UC Administrators or HelpDesk staff can efficiently onboard a new employee from a single screen, requiring minimal data entry without the hassle of logging into each individual Cisco application needed for that employee's deployment. By transforming what would typically be a 30-minute process into just 30 seconds, our clients typically experience a remarkable 90% reduction in time spent and a significant 50% decrease in associated costs, greatly enhancing overall productivity and resource allocation. This innovative approach not only saves time and money but also simplifies the user experience for both administrators and end-users alike.

Description

Intrado provides a cloud-based enterprise-grade calling solution that is fully hosted and managed. This includes team collaboration which includes messaging, meeting and mobility solutions as well as the benefits and features of Cisco Webex devices. VoiceMaxx CE also includes Cisco Hosted Collaboration Solution, (HCS), which is a cloud service that builds on Cisco's tried-and-true on-premises Call Manager offering. This makes it an ideal service choice for medium to large companies switching from a premise-based service. Intrado fully supports this solution with geo-redundant Data Centers, which provide enhanced business continuity and disaster recovery. Intrado engineers are available 24/7 to support you.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Cisco Jabber No 
Cisco Webex No 
Dropbox No 
OneLogin Yes 
ServiceNow Yes 

Integrations

Salesforce Yes 
Cisco Jabber Yes 
Cisco Webex Yes 
Dropbox Yes 
OneLogin No 
ServiceNow No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$25.00/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Akkadian Labs

Founded

2013

Country

United States

Website

www.akkadianlabs.com

Vendor Details

Company Name

Intrado

Founded

1986

Country

United States

Website

www.intrado.com/en/enterprise-collaboration/calling/voicemaxx-ce

Product Features

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Product Features

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

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