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Description
Created by AKIO, a software company dedicated to enhancing the omnichannel customer experience for call centers and customer service divisions since its inception in 1998, the Akio.cx platform consolidates all customer service channels into a single, efficient tool. In a world where customers engage with brands across various platforms at any time, Akio.cx enables Customer Relation teams to provide a seamless omnichannel experience, integrating telephone support, emails, chat, Facebook Messenger, and Twitter into one intuitive interface. This innovative solution is widely adopted by call centers and outsourcing firms globally, leveraging the power of AI and analytics to empower agents and transform supervisors and managers into champions of client satisfaction. Additionally, the Akio.cx platform offers robust features that further enhance customer engagement, solidifying its position as the leading omnichannel contact center software available today. With its comprehensive capabilities, Akio.cx ensures that businesses can meet the evolving needs of their customers effectively.
Description
Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.
API Access
Has API
API Access
Has API
Integrations
Amazon EC2
Amazon Web Services (AWS)
CROSS-CRM
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
Integrations
Amazon EC2
Amazon Web Services (AWS)
CROSS-CRM
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Akio
Founded
1998
Country
France
Website
www.akio.com
Vendor Details
Company Name
Bright Pattern
Founded
2010
Country
United States
Website
www.brightpattern.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management