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Description
The evolution of technology has significantly transformed communication preferences among individuals. Streamline guest interactions by utilizing SMS or their favored messaging applications for easy and convenient communication. Implement automated responses for common inquiries, ensuring guests receive prompt answers without unnecessary delays. Leverage scheduled messages to warmly greet guests upon arrival, check in on their experience throughout their stay, and keep them informed about upcoming activities at your establishment. Additionally, conduct in-stay surveys to gauge guest satisfaction and promptly address any issues that arise, thereby enhancing their overall experience. Harness the power of hotel text messaging to boost guest engagement and facilitate direct bookings. Collect essential information about your guests to effectively promote room upgrades, additional services, early check-ins, and more. Furthermore, clearly outline your property's policies on registration forms for guests to acknowledge and agree to, ensuring transparency and enhancing their stay experience. By prioritizing effective communication, you can create a more enjoyable environment for your guests.
Description
Stay engaged with your guests to witness your business flourish! From the moment they book until after they check out, maintaining a connection with your guests can greatly enhance their overall experience. The e-GDS Survey serves as a crucial tool for elevating your guests' satisfaction levels. Listening to your clients is the most effective method for refining their experience and facilitating improvements in service promptly and efficiently. With the e-GDS Survey, you can reach out to your clients at each stage of their journey, starting from the initial booking across all channels to the post-stay feedback, including special occasions. This approach enables you to gather direct reviews, understand your clients better, and foster more enjoyable guest experiences. By focusing on guest loyalty, boosting reservations, and consistently enhancing service quality, you can set your business on a path to remarkable growth! Furthermore, leveraging this information can help you tailor your offerings to meet the evolving needs of your clientele.
API Access
Has API
API Access
Has API
Integrations
ASI PMS
Cloudbeds
Infor HMS
Jonas Chorum
Little Hotelier
Mews
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
Integrations
ASI PMS
Cloudbeds
Infor HMS
Jonas Chorum
Little Hotelier
Mews
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Akia
Founded
2018
Country
United States
Website
www.akia.com/solutions/guest-experience
Vendor Details
Company Name
e-GDS
Founded
1997
Country
Portugal
Website
www.e-gds.com/en/Main/Your-Solutions/Survey.aspx
Product Features
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
