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Average Ratings 0 Ratings
Description
Aivo has been solving the main problems of companies in customer service and growth since 2012 using omnichannel solutions powered with Artificial Intelligence. The company provides easy-to-use solutions that improve customer experience and is focused on giving people back their time.
Aivo has 7 offices in North America, South America, Europe and Asia, as well as presence in 22 other countries.
Description
Enhance user experience and bolster security by utilizing uberAgent's comprehensive insights into user interactions, system performance, and security measures spanning both physical and virtual endpoints.
With uberAgent, IT professionals and system architects gain access to extensive metrics that inform operations, IT security, compliance with service level agreements, resource planning, and license adherence throughout their entire infrastructure. The lightweight agent delivers granular data regarding applications, networks, and other critical components, enabling administrators to swiftly identify and resolve issues, which significantly reduces the time needed for resolution.
Moreover, uberAgent is capable of monitoring both Citrix and non-Citrix workloads, allowing organizations to streamline vendor management and develop a more cohesive understanding of their environment. When integrated with Splunk Enterprise and Splunk Cloud, the data gathered by uberAgent can be leveraged with Splunk AI to automate various processes and identify potential security threats, ultimately leading to a more efficient and secure IT ecosystem. Additionally, this integration fosters proactive management of IT resources, ensuring that organizations remain agile and responsive to emerging challenges.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aivo
Founded
2012
Country
Argentina
Website
www.aivo.co
Vendor Details
Company Name
Cloud Software Group
Founded
2022
Country
United States
Website
www.citrix.com/platform/uberagent.html
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
System Monitoring
Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management