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Description
Aisera is leading the charge in innovation by launching a groundbreaking solution that transforms the dynamics between businesses and their customers. Utilizing state-of-the-art AI technology, Aisera delivers a proactive, tailored, and foresighted experience that streamlines operations and support in diverse fields such as HR, IT, sales, and customer service. By offering user-friendly self-service resolutions reminiscent of consumer-grade solutions, Aisera not only empowers its users but also enhances their success.
By harnessing the potential of digital transformation, Aisera expedites the transition towards a more efficient future. Through the incorporation of user and service behavioral intelligence, Aisera facilitates the complete automation of tasks, actions, and essential business processes. By seamlessly connecting with top-tier platforms like Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera delivers significant business value while setting new standards in operational excellence. This innovative approach not only simplifies workflows but also enhances overall productivity across various sectors.
Description
ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Salesforce
ServiceNow
Zendesk
8x8
Cherwell Software
Confluence
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Integrations
Salesforce
ServiceNow
Zendesk
8x8
Cherwell Software
Confluence
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aisera
Founded
2017
Country
United States
Website
aisera.com
Vendor Details
Company Name
ScreenMeet
Founded
2014
Country
United States
Website
screenmeet.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
Robotic Process Automation (RPA)
Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Customer Service
Screen Share and Cobrowse for Website and Mobile App Support: ScreenMeet transforms the way businesses engage with customers by creating digital experiences that rival face-to-face interactions. Effortlessly incorporate video conferencing, screen sharing, and cobrowsing into your customer support operations with the fully integrated ScreenMeet solution. By adding these features, you can significantly improve First Call Resolution, Customer Satisfaction (CSAT), and Net Promoter Score (NPS) across various sectors. Function securely within your current Agent workspace—observe and annotate the customer’s screen, conceal sensitive data, and remotely operate devices as necessary, all while ensuring data security and privacy are upheld. Quickly connect with clients through their preferred communication channels, improving resolution times and overall customer satisfaction. ScreenMeet is seamlessly integrated into leading CRM and CSM platforms, enabling instant session launches and automatic recording of session data directly within your existing system.
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Diagnose and Solve IT Problems Instantly: ScreenMeet's suite of integrated tools empowers your IT Help Desk to effectively manage hybrid work settings, facilitating service provision to staff both on-site and remotely. This solution serves as a natural enhancement to your current IT Service Delivery Platform, fostering better interaction between employees and support agents. With the combination of video conferencing, screen sharing, and remote access features, ScreenMeet allows for rapid identification and resolution of both hardware and software issues. All interactions are recorded within your existing IT Help Desk ticketing system, removing the need for additional user accounts and alleviating data storage worries—everything is securely housed within your established records. Launching directly from within the platform, with no agent downloads required and seamless authentication, ScreenMeet delivers a smooth, virtual face-to-face experience for both agents and employees. This effortless integration promotes swift onboarding and effective resolution of IT challenges.
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Is your remote support solution keeping pace with contemporary demands? Many existing systems are outdated, initially tailored for specific devices like desktops and appliances, and they often lack the necessary connectivity and integration to fit seamlessly into everyday operations. ScreenMeet differentiates itself by providing remarkable employee experiences, enabling users to work from home or anywhere on any device with ease. As a cloud-based platform leveraging AWS's extensive infrastructure and enterprise-level security features, it empowers agents to work efficiently from a unified interface. Reduce employee downtime and disruptions by swiftly addressing issues as they arise. With ScreenMeet, you can promptly manage and resolve problems on a global scale across all major operating systems—Mac, Windows, Android, and iOS. Our user-friendly interface is designed to boost productivity by resolving issues proactively, ultimately saving time and enhancing overall workflows.
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback