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Average Ratings 0 Ratings
Description
Airkit enhances your existing record systems to provide digital experiences that inspire customer engagement. Transform any sales and service interaction throughout the customer journey, including automated onboarding, self-service account modifications, digital cross-selling, and churn reduction, alongside a wide array of other functionalities. Simplify front-end development using pre-existing components and templates for web, mobile, voice, and chat, or create custom solutions tailored to your needs. With top-tier debugging and error management tools, you can deploy high-quality applications more swiftly and with increased assurance. This leads to fewer mistakes and reduced maintenance efforts. Design your unique brand components and asset libraries to ensure that your applications consistently adhere to your branding standards. Seamlessly transmit customer information between your core systems and Airkit-enabled experiences through the use of APIs and ready-to-use integrations. Assess and enhance user interactions with integrated app analytics and reporting dashboards that track engagement levels. Furthermore, eliminate the need for physical paperwork to meet compliance, privacy, and security standards, ensuring adherence to regulations such as TCPA, PCI, SOC2, GDPR, and HIPAA. By leveraging these capabilities, businesses can focus more on enhancing customer relationships and less on operational hurdles.
Description
We assist credit unions in crafting standout member experiences by gathering Voice of Member feedback and utilizing a robust, specialized analytics platform tailored to the industry. This solution provides a comprehensive overview of every key metric related to member experience, accessible to all stakeholders in a single location. We deliver insights in real-time, across all channels, every day. MemberXP is designed to evaluate each touchpoint of a member's journey, from initial enrollment in the credit union to securing loans and utilizing mobile applications, ensuring that we ask the right questions to identify both the positive and negative aspects of each unique member path. Rather than relying on a single feedback source or juggling multiple vendors, MemberXP empowers you to gather member insights wherever and whenever they prefer to engage, whether that be online, via mobile, over the phone, on tablets, and more. With our solution specifically crafted for retail finance, our proprietary analytics provide critical answers to questions unique to credit unions. Additionally, MemberXP's specialized alerts and tracking capabilities are instrumental in fostering member loyalty, ensuring that your credit union can continually adapt to meet the evolving needs of its members. By leveraging these insights, credit unions can enhance their service offerings and build stronger relationships with their members.
API Access
Has API
API Access
Has API
Integrations
Braintree
Facebook
Freshdesk
Intercom
Microsoft Dynamics 365
Microsoft PowerPoint
NiCE CXone Mpower
SAP Ariba
Salesforce
Shopify
Integrations
Braintree
Facebook
Freshdesk
Intercom
Microsoft Dynamics 365
Microsoft PowerPoint
NiCE CXone Mpower
SAP Ariba
Salesforce
Shopify
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Airkit
Founded
2017
Country
United States
Website
www.airkit.com
Vendor Details
Company Name
MemberXP
Country
United States
Website
www.memberxp.com
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management
Low-Code Development
AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video