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Description
Aiello GuestWeb serves as a mobile AI concierge that delivers hospitality services straight to guests' smartphones. Guests can access it immediately through a QR code, eliminating the need for app downloads, and enjoy round-the-clock access to various services, information, and booking options via a user-friendly web interface. With support for over 58 languages, GuestWeb facilitates seamless interactions, minimizing the need for front desk inquiries while boosting revenue through easy reservations for dining, spa services, and more.
For hotel operators, it transforms outdated printed directories into an interactive digital solution, providing the ability to make real-time updates and significantly lower printing costs. Fully customizable and seamlessly integrated with existing hotel systems, GuestWeb not only enhances guest engagement but also promotes modern and sustainable business practices in the hospitality industry. This innovative approach ensures that both guests and hoteliers benefit from a more efficient and enjoyable experience.
Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Facebook Messenger
LINE
WeChat
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aiello
Founded
2018
Country
Taiwan
Website
aiello.ai/
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com