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Description
AgentWorks is an all-encompassing platform designed for the seamless operation of autonomous AI agents across various enterprise boundaries, facilitating secure interactions and independent transaction capabilities. It integrates essential elements such as Agent ID, which offers identity verification, authentication, and authorization for AI agents; AgentRegistry, a feature that aids in the registration, discovery, and Know-Your-Agent (KYA) verification processes; AgentTalk, a patented protocol that ensures secure communication and transactions between agents; AgentConnect, which allows agents to link up with websites, metaverses, and digital ecosystems; AgentWallet, a wallet infrastructure where agents can keep their Agent ID, digital assets, and currencies, available in both a mobile format for human users and an embedded version managed autonomously by the agents; and AgentWizard, a tool designed for the assignment of unique Agent IDs, registration of agents, and provisioning of wallets. This innovative suite empowers agents to conduct transactions autonomously in practical, real-world scenarios, thereby enhancing operational efficiency and security across various sectors. Ultimately, AgentWorks represents a pivotal advancement in the realm of AI agent functionality and interactivity.
Description
Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Apple Business Chat
Avaya Cloud Office
Cisco AnyConnect
Google Business Messages
Microsoft Dynamics 365
Salesforce
Integrations
Amazon Connect
Apple Business Chat
Avaya Cloud Office
Cisco AnyConnect
Google Business Messages
Microsoft Dynamics 365
Salesforce
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Synergetics.ai
Founded
2023
Country
United States
Website
synergetics.ai/agentworks/
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/cobrowse/