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Description
ActivePresenter is an all-in-one eLearning authoring tool, screen recorder, and video editor designed to help educational institutions, training agencies, and online video marketers create videos, handouts, manuals, documentation, and interactive training presentations. Teams can edit audio/video, tweak the look and feel of content, and define the branched scenarios. The platform supports web standard HTML5, which enables administrators to deliver the created content across devices.
Description
Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Calabrio Quality Management
IBM Apptio
Pricing Details
$199 one-time payment
Standard: $199/ perpetual license
Pro: $399/ perpetual license
Pro Edu: $199/ perpetual license (for teachers, students, and those in the education field)
Pro: $399/ perpetual license
Pro Edu: $199/ perpetual license (for teachers, students, and those in the education field)
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Atomi Systems
Founded
2008
Country
Vietnam
Website
atomisystems.com/activepresenter/
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/recording-quality-management/
Product Features
Course Authoring
Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management
Presentation
3D Objects
Animations & Transitions
Audio Content
Collaboration Tools
Content Library
Customizable Templates
Media Library
Offline Editing
Offline Presenting
Screen Sharing
Search/Filter
Templates
Video Content
Screen Recording
Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management