Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ActiveLens serves as an intelligent interface for teams engaged in phone communications, seamlessly recording calls and meetings, responding to inquiries from corporate documents in real-time, transforming spoken dialogue into actionable tasks, and updating the CRM accordingly. It is compatible with various communication mediums, including traditional desk phones, mobile devices, softphones, online meetings, and face-to-face interactions, all without necessitating a complete overhaul of existing phone systems or the involvement of a bot. The system captures audio directly on the device, facilitating consistent workflows across diverse dialing systems and communication platforms. Conversations are synthesized into organized summaries that encompass participant details, meeting objectives, client context, discussion points, and agreements reached, with customizable templates that dictate the summary's length, tone, structure, and AI parameters. In addition to full transcripts that identify speakers and offer line-by-line translations, it can leverage company resources and online content to clarify products, terminology, and industry jargon during discussions, thereby enhancing understanding and communication efficiency. This innovative approach empowers teams to focus on the conversation at hand while maintaining a comprehensive record of their interactions.
Description
Lansy AI enhances customer interactions by transforming them into valuable coaching insights. It records audio from various service environments such as counters, showrooms, and classrooms, accurately transcribing conversations in Arabic, English, and Russian—including instances of code-switching—and evaluates these exchanges based on predefined organizational criteria. Employees benefit from personalized feedback on their conversations, while managers have the ability to analyze trends by employee, shift, location, and specific service or sales metrics. The platform is designed to facilitate frontline training, assess service quality, and improve sales coaching for businesses operating across multiple locations in sectors like retail, hospitality, education, and healthcare. To ensure privacy, personal details are masked before any analysis occurs. Users can choose between hosting options on UAE-based servers or implementing on-premises solutions. Additionally, the platform includes an iPhone application for recording in-person discussions, while desktop applications are compatible with popular meeting platforms such as Google Meet, Zoom, Microsoft Teams, Webex, Lark/Feishu, and Slack Huddles, making it versatile for diverse workplace settings. This comprehensive approach allows businesses to optimize their customer engagement strategies effectively.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Google Meet
Yes
Microsoft Teams
Yes
Zoom
Yes
Cisco Webex
No
Gmail
Yes
Google Calendar
Yes
Google Voice
Yes
Jira
Yes
Lark
No
Microsoft 365
Yes
Integrations
Google Meet
Yes
Microsoft Teams
Yes
Zoom
Yes
Cisco Webex
Yes
Gmail
No
Google Calendar
No
Google Voice
No
Jira
No
Lark
Yes
Microsoft 365
No
Pricing Details
$14 per month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
ActiveLens
Founded
2025
Country
United States
Website
www.activelens.ai/
Vendor Details
Company Name
Collabo Tech
Country
United Arab Emirates
Website
lansy.ai
Product Features
Product Features
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No