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Description
Enhance communication across all departments and channels to improve every aspect of the customer experience. We firmly believe that exceptional individuals are the driving force behind a business’s growth and success. This is why our omnichannel managed messaging services are exclusively staffed by real people who infuse each interaction with their personal touch and human insight. By employing empathy and authenticity, we create dynamic and genuine connections that surpass what A.I. and Bots can offer. Consequently, this approach leads to industry-leading conversion rates and an increase in closed deals for our esteemed clients. Elevate your leads with unparalleled customer data insights. DataWise provides valuable perspectives on customer behavior, enabling a quicker buying process. We integrate with a variety of digital retail platforms to deliver human-powered assistance during intricate purchasing journeys, thereby minimizing drop-off rates and significantly boosting sales. Ensuring that every customer feels valued and understood is at the core of what we do, driving customer loyalty and satisfaction in the long term.
Description
A comprehensive suite of conversational AI tools designed to empower customer care teams in delivering exceptional service to their clients.
Innovative AI chatbots can take over mundane customer service interactions through an intuitive visual chatbot builder, enhancing the efficiency of your human representatives.
A unified live chat CRM enables the management of all communication channels, such as your website, Facebook, SMS, and Telegram, within a single application while maintaining a complete record of customer interactions.
Harness conversational intelligence to communicate effectively with each customer, boost sales, and elevate customer satisfaction scores using advanced conversational AI. By analyzing discussions, you can forecast conversions and engage customers proactively.
We hold the belief that true friends don’t require support tickets to assist one another, fostering a more personal and connected service experience. In this way, we aim to redefine customer support through genuine interaction.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Easyflow
No
Evidence
No
Facebook Messenger
No
Google Business Profile
Yes
Google Calendar
No
Google Sheets
No
Hyperise
No
Integrately
No
KonnectzIT
No
Marchex
Yes
Integrations
Easyflow
Yes
Evidence
Yes
Facebook Messenger
Yes
Google Business Profile
No
Google Calendar
Yes
Google Sheets
Yes
Hyperise
Yes
Integrately
Yes
KonnectzIT
Yes
Marchex
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49.00/month
Forever free plan (up to 100 bot users per month, limited features), Team plan starts at $49 and scales as the number of monthly conversations grow.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ActivEngage
Founded
2007
Country
United States
Website
www.activengage.com
Vendor Details
Company Name
Activechat, Inc.
Founded
2017
Country
United States
Website
activechat.ai
Product Features
Automotive CRM
Call Logging
No
Contact Management
No
Customer Support
No
Inventory Management
No
Lease Management
No
List Management
No
Marketing Automation
No
Product Catalog
No
Quotes / Proposals
No
Service Department Management
No
Showroom Management
No
Territory Management
No
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
No
Virtual Assistant
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
