Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Customers can shop either online or at a physical location, engage through live chat or phone calls, while field service technicians carry out on-site tasks and fill out a survey. Students attend classes, and both customers and employees provide feedback via surveys, whether digitally, on paper, or through mobile devices. After submission, the responses are immediately reflected in the ActionTracker™, which adjusts based on the input received, assigns a responsible manager, and alerts key stakeholders via email. The ActionTracker™ efficiently monitors all interactions with employees or customers, logs resolution activities including emails and attachments, adds notes to each action item, and arranges meetings through integration with Microsoft Outlook. You can establish status codes to oversee the progression of action items, ensuring that open tasks are regularly updated until they are marked as complete; however, once they are finalized, they can no longer be altered. Every activity is recorded with a date and time stamp by the user, providing a thorough audit trail, which enhances accountability and transparency in the process. This systematic approach ensures that every step is documented and easily traceable, ultimately improving operational efficiency.
Description
No matter if you operate a physical store, an online business, or a hybrid of both, CONTROL’s Online Store is designed to enhance your competitive edge and boost your profits by effectively managing all your online sales platforms. This user-friendly yet sophisticated system automatically refreshes stock levels, adds new items, and updates images seamlessly. You have the flexibility to modify online store templates, layouts, and features whenever needed, and it also includes built-in SEO tools. The product catalog is adaptable, allowing changes in stock categories and items through the CONTROL Inventory module to automatically reflect on the online store. Customers can easily search for or browse items by various criteria such as department, sub-department, features, or promotions like hot deals and best-sellers. The shopping cart feature is user-friendly, allowing customers to review and adjust their selections, and it provides a variety of payment options. To maintain high-quality customer service, staff members receive automatic email notifications with relevant details whenever actions are taken. This comprehensive system not only streamlines sales processes but also enhances the overall shopping experience for customers.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Outlook
No
Pricing Details
$195 per month
Free Trial
Yes
Free Version
No
Pricing Details
$10000.00/one-time
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SurveySquare.com
Founded
2004
Country
United States
Website
www.surveysquare.com
Vendor Details
Company Name
Creative Computing
Founded
1980
Country
Australia
Website
www.creativecomputing.com.au
Product Features
Complaint Management
Case Management
No
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
No
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
No
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
Yes
Task Management
Yes
Product Features
Jewelry Store Management
Appraisal Management
Yes
Commission Management
Yes
Consignments
No
Customer Purchase History
Yes
Jewelry Design
No
Marketing Management
Yes
Multi-Store Management
Yes
Pricing Management
Yes
Repair Tracking
Yes
Supplier Management
Yes
Wholesaler Management
Yes
Point of Sale
Barcode Scanning
Yes
Commission Management
Yes
Cryptocurrency Support
No
Customer Account Profiles
Yes
Discount Management
Yes
Electronic Signature
Yes
Gift Card Management
Yes
Loyalty Program
No
Multi-Location
Yes
Restaurant POS
No
Retail POS
Yes
Returns Management
Yes
eCommerce Integration
No
Retail Management
CRM
Yes
Commission Management
Yes
Email Marketing
Yes
Employee Management
Yes
Loyalty Program
Yes
Mail Order
Yes
Merchandise Management
Yes
Multi-Location
Yes
Order Management
Yes
Purchase Order Management
Yes
Reporting/Analytics
Yes
Returns Management
Yes
eCommerce
Yes