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Description
Acronis Automation is a powerful Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) to optimize and streamline their business operations. It includes robust features such as automated billing and invoicing, service desk management, CRM tools, project management, inventory tracking, and KPI reporting. Seamlessly integrating with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services, it provides a unified platform for managing tickets, automating workflows, and analyzing business performance. This centralized solution reduces manual processes, enhances efficiency, and improves client satisfaction, enabling MSPs to focus on delivering exceptional services and driving growth.
Description
NetkaQuartz Service Desk X (NSDX) is a powerful ITSM platform that improves the quality of IT services and boosts operational efficiency. With features such as incident management, change enablement, knowledge management, and workflow automation, NSDX enables IT teams to resolve issues faster and optimize service delivery. The platform integrates seamlessly with existing IT systems, offering a holistic approach to managing IT services and ensuring the smooth functioning of business-critical operations. Additionally, NSDX’s root cause analysis helps identify and resolve underlying issues, reducing service interruptions and increasing overall productivity.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Acronis Cyber Protect
Yes
ConnectWise Cybersecurity Management
Yes
ConnectWise RMM
Yes
Datto RMM
Yes
Datto SIRIS
Yes
Datto Workplace
Yes
Gmail
Yes
Kaseya VSA
Yes
Microsoft 365
Yes
N-able N‑central
Yes
Integrations
Acronis Cyber Protect
No
ConnectWise Cybersecurity Management
No
ConnectWise RMM
No
Datto RMM
No
Datto SIRIS
No
Datto Workplace
No
Gmail
No
Kaseya VSA
No
Microsoft 365
No
N-able N‑central
No
Pricing Details
$49.00/month/user
All-in monthly fee per user (based on annual subscription).
Free Trial
Yes
Free Version
No
Pricing Details
$1,300/year/5 agents
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Acronis
Founded
2003
Country
Switzerland
Website
www.acronis.com/en-us/products/cloud/cyber-protect/automation/
Vendor Details
Company Name
Netka System
Founded
2005
Country
Thailand
Website
www.netkasystem.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
No
Release Management
No
Self Service Portal
Yes
Service Catalog
No
Service Reporting
Yes
Ticket Management
Yes
MSP
Backup Management
No
Billing & Invoicing
Yes
CRM
Yes
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
Yes
Remote Access
No
Remote Systems Monitoring
No
Scheduling
Yes
Professional Services Automation
Billing & Invoicing
Yes
CRM
Yes
Client Portal
Yes
Collaboration Tools
No
Document Management
No
Portfolio Management
Yes
Project Management
Yes
Proposal Generation
Yes
Quote Management
Yes
Resource Management
No
Time & Expense Tracking
Yes
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Service Desk
CMDB
No
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
No
Mobile Access
Yes
Procurement Management
No
Remote Control
No
SLA Management
Yes
Self Service Portal
Yes
Time Tracking
Automatic Time Capture
Yes
Billable & Non-Billable Hours
Yes
Billing & Invoicing
Yes
Employee Database
Yes
Expense Tracking
No
Mobile Time Tracking
Yes
Multiple Billing Rates
Yes
Offline Time Tracking
No
Online Time Tracking
Yes
Overtime Calculation
Yes
Time per Project Reporting
Yes
Timesheet Management
Yes
Vacation / Leave Tracking
Yes
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
