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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

In today’s world, every individual within your community requires assistance. Our approach prioritizes serving everyone, rather than just addressing those who incur the highest costs. We emphasize building relationships over mere transactions. Through a combination of empathy, advanced technology, and clinical knowledge, we tailor healthcare support to meet the distinct needs of each individual. Accolade has created the most thorough engagement model in the advocacy sector. We recognize when someone is accessing healthcare services and proactively engage them, ensuring they remain on course. Our team consists of genuine individuals who are committed to listening, answering inquiries, resolving concerns, educating, and providing support. We identify emotional, financial, and social obstacles to care and work collaboratively to find solutions. Much like the traditional family doctor who strived to understand the entirety of a patient’s life through house visits and fostering enduring relationships with families, our team endeavors to achieve that same depth of understanding for every individual we assist. In this way, we not only address immediate healthcare needs but also nurture long-lasting connections that ultimately enhance overall well-being.

Description

Parloa is a customer experience AI platform that uses intelligent agents to automate and improve conversations between businesses and their customers. It is designed for companies that need to handle large volumes of customer interactions without long hold times or inconsistent service quality. The platform can manage conversations in many languages, helping organizations serve customers more quickly and personally across different markets. Parloa’s AI agents are built for high-stakes support needs, including financial services, utilities, healthcare, ecommerce, retail, media, entertainment, and IT. Teams can use the platform to automate common requests such as claims support, card issues, outage updates, billing questions, returns, product inquiries, appointment bookings, prescription refills, ticket resolution, and password resets. Parloa supports the full AI agent lifecycle, giving businesses tools to design, test, scale, optimize, secure, and integrate their agents. The platform focuses on building long-term customer relationships by making support interactions more seamless, proactive, and personalized. It also emphasizes enterprise reliability, privacy, and compliance with standards such as ISO, SOC 2, PCI DSS, HIPAA, and DORA. By replacing outdated support experiences with faster AI-powered conversations, Parloa helps companies improve loyalty while reducing operational pressure on service teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Aura
Freshcaller
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Service Hub
Operata
Salesforce
ServiceNow
Twilio
Zendesk

Integrations

Avaya Aura
Freshcaller
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Service Hub
Operata
Salesforce
ServiceNow
Twilio
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Accolade

Founded

2007

Country

United States

Website

accolade.com

Vendor Details

Company Name

Parloa

Founded

2018

Country

Germany

Website

www.parloa.com

Product Features

Benefits Administration

COBRA Administration
Claims Management
Deduction Management
Disability Insurance Administration
Employee Benefits Administration
FMLA Administration
FSA Administration
Flexible Spending Accounts
For Brokers
For Employers
HIPAA Compliant
Health Insurance Administration
Life Insurance Administration
Online Benefits Enrollment
Premium Billing
Provider Management
Retiree Administration
Retirement Plan Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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