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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Local governments often select AccessE11 as their preferred software solution to enhance interactions with residents and improve service delivery. This platform effectively manages the communication between citizens and their local authorities. With more than ten years of direct collaboration with municipalities, AccessE11 offers robust tools for managing service requests and fostering citizen relationships, automatically converting citizen inquiries into actionable insights. Featuring a collection of user-friendly web portals and a comprehensive workflow engine, AccessE11 simplifies the dialogue between municipal staff and the communities they support. Committed to working alongside a broad array of small to medium-sized municipal clients, AccessE11 leverages its extensive knowledge and best practices to provide superior service request management and boost citizen engagement, ensuring a higher quality of service overall.

Description

Transform your service desk operations with ServicePRO! Whether you need to automatically sort incoming emails, elevate requests, track service level agreements, or dispatch personalized status updates to stakeholders, ServicePRO’s powerful rule engine allows you to accomplish all of this using its user-friendly rule designer interface. Effortlessly oversee requests designated to you and your team from a centralized dashboard. Create and handle service requests with ease to ensure optimal customer service. Set up alerts and notifications to ensure both your support representatives and customers remain informed in real time. Swiftly and effectively log new requests for frequently encountered issues. Select from a variety of project templates to manage multiple tasks simultaneously and streamline standard procedures. Collect additional data to expedite issue resolution, reduce resolution times, and improve reporting capabilities. An alert serves as an automated message indicating that a specific event has taken place, signaling that some action is required to address the situation. By implementing these features, teams can enhance their workflow efficiency and significantly improve overall service quality.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Wufoo No 
Zapier No 

Integrations

Wufoo Yes 
Zapier Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AccessE11

Founded

2017

Country

Canada

Website

accesse11.com

Vendor Details

Company Name

Help Desk Technology International

Website

www.servicepro.solutions

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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