Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Access Mosaic represents a comprehensive, cloud-based solution for managing social care cases for both adults and children, offering organizations a unified platform that facilitates case recording, financial oversight, and compliance reporting. This system is engineered to alleviate administrative tasks and enhance outcomes by steering practitioners through organized workflows that adhere to legal standards while also permitting customization to suit local practices. Key features include essential modules for social care case management, mobile access tailored for field workers, a provider portal for collaboration with third-party services, and the capability to view real-time health data, which merges records from general practitioners, hospitals, and outpatient services. This integration allows practitioners to make well-informed, holistic choices regarding care pathways. Widely trusted by various UK councils, Mosaic not only interfaces smoothly with other health and social care systems but also fosters multi-agency collaboration, ensuring a cohesive understanding of individual needs. By streamlining care delivery, the system effectively minimizes paperwork and redundancy, ultimately leading to improved efficiency and better care outcomes for those it serves.
Description
Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.
API Access
Has API
API Access
Has API
Integrations
Access Abacus
CareLineLive
Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS
Integrations
Access Abacus
CareLineLive
Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
The Access Group
Founded
1991
Country
United Kingdom
Website
www.theaccessgroup.com/en-gb/products/mosaic/
Vendor Details
Company Name
Intrado
Country
United States
Website
www.intrado.com/en/enterprise-collaboration/customer-experience-services
Product Features
Social Work Case Management
Case Notes
Client Management
Document Management
Forms Management
Goal Setting / Tracking
Program Management
Referral Management
Reporting & Statistics
Scheduling
Volunteer Management
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management