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Description
Abacus Human Resources provides a wide range of solutions tailored for effective and innovative HR management. Their adaptable software allows for full digital transformation of all HR operations, alleviating the workload for your HR team while acting as a centralized management system for leaders. Enhance your organization's HR capabilities by equipping HR professionals, managers, and staff with a contemporary workspace that features user-friendly tools and customizable workflows. The primary aim of this HR solution is to facilitate seamless collaboration among diverse stakeholder groups. In the realm of applicant management, for instance, applications can be swiftly shared with key decision-makers, ensuring prompt and confidential communication among all parties involved. Moreover, performance evaluations are managed entirely through digital means, allowing supervisors to assess their team members based on specific criteria aligned with their roles and competencies. This modern approach not only streamlines processes but also fosters a more engaged and efficient workplace atmosphere.
Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
API Access
Has API
API Access
Has API
Integrations
Finch
Kombo
Secfix
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Abacus
Country
Switzerland
Website
www.abacus.ch/en/products/personnel/human-resources/about-human-resources
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Product Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration