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features
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support

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Description

This approach effectively manages incoming user requests to your website during periods of high traffic influx. It establishes a cloud-based system that temporarily diverts incoming traffic, offering customizable features to incorporate a virtual waiting room. This waiting room serves as a temporary holding space for website visitors, allowing them to access the site once there is sufficient capacity. Common scenarios for utilizing this solution include ticket sales for concerts or sporting events, significant retail sales like Black Friday, major product launches with extensive marketing campaigns, as well as online testing and class attendance for educational purposes. Additionally, it can be employed during the release of medical appointment slots or when introducing a new direct-to-consumer service that necessitates account registration and payment processing. Upon entering the waiting room, users receive a queue number that ensures they retain their spot; they are allowed to proceed to the main site only when it's their turn in line, thereby streamlining the flow of traffic and enhancing the user experience. This method ensures that all visitors have a fair chance to access the website without overwhelming the system.

Description

NextUp Walk-in offers a cloud-based solution for managing queues and virtual waitlists tailored for walk-in service industries such as barbershops, hair and nail salons, tattoo parlors, pet grooming businesses, repair shops, and service counters. Customers can easily join the queue by scanning a QR code or clicking on a link, allowing them to monitor their position and estimated wait time directly on their mobile devices, while staff oversees check-ins and notifies the next customer using a real-time display. In addition, the system features waiting-room screens and tablets at the entrance that provide information about queue status and facilitate in-person check-ins. The service encompasses client profiles, visit histories, management tools for staff and services, analytical insights, review mechanisms, and a public check-in webpage. The Pro version expands upon these features by incorporating appointment scheduling, online booking, membership options, package deals, gift card capabilities, loyalty programs, commission tracking, payroll export functionalities, and a time clock. Both business owners and their teams, along with invited clients, can access the browser-based platform, while Android applications enhance the experience for both clients and staff members. Overall, NextUp Walk-in streamlines the customer experience by reducing wait times and enhancing service efficiency.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS CloudFormation Yes 
AWS Identity and Access Management (IAM) Yes 
AWS Lambda Yes 
AWS Secrets Manager Yes 
Amazon CloudFront Yes 
Amazon DynamoDB Yes 
Amazon ElastiCache Yes 
Amazon S3 Yes 
Amazon Simple Notification Service (SNS) Yes 
Amazon Simple Queue Service (SQS) Yes 
Amazon Virtual Private Cloud Yes 
ChatGPT No 
Claude No 
Google Calendar No 
Google Sheets No 
Gusto No 
Make No 
Model Context Protocol (MCP) No 
QuickBooks Time No 
RUN Powered by ADP No 

Integrations

AWS CloudFormation No 
AWS Identity and Access Management (IAM) No 
AWS Lambda No 
AWS Secrets Manager No 
Amazon CloudFront No 
Amazon DynamoDB No 
Amazon ElastiCache No 
Amazon S3 No 
Amazon Simple Notification Service (SNS) No 
Amazon Simple Queue Service (SQS) No 
Amazon Virtual Private Cloud No 
ChatGPT Yes 
Claude Yes 
Google Calendar Yes 
Google Sheets Yes 
Gusto Yes 
Make Yes 
Model Context Protocol (MCP) Yes 
QuickBooks Time Yes 
RUN Powered by ADP Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$29/location/month
Free: $0/month for one location, one team member and 50 check-ins/month. Walk-in: $29/month for the first location, then $19/month per additional location. Pro: $59/month for the first location, then $39/month per additional location. Restaurant: $69/month for the first location, then $44/month per additional location. A Pro-feature trial lasts 14 days. Website builder is $19/month per business. Annual billing includes two months free; no setup fee or contract.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Amazon

Country

United States

Website

aws.amazon.com/solutions/implementations/aws-virtual-waiting-room/

Vendor Details

Company Name

NextUp LLC

Founded

2026

Country

United States

Website

nextupwalkin.com

Product Features

Product Features

Barbershop

Appointment Reminders No 
Appointment Scheduling No 
Client Profiles No 
Email Marketing No 
Employee Management No 
Inventory Management No 
Loyalty Program No 
Payroll Management No 
Point of Sale (POS) No 
Wait List Management No 

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Salon

Appointment Management No 
Booth Rental No 
Client Profiles No 
Employee Management No 
Inventory Management No 
Loyalty Program No 
Multi-Location No 
Payroll Management No 
Point of Sale (POS) No 
Recurring Appointments No 

Alternatives

Queue-it Reviews

Queue-it

Queue-it ApS

Alternatives

No Alternatives