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Description
AVOXI Genius is a cloud-based call center software that is efficient, budget-friendly, and user-friendly. It allows you to effortlessly oversee your business communications through a straightforward, web-based contact center interface. This innovative platform uniquely combines your voice service with your contact center solution, offering virtual phone numbers that can be activated instantly in over 170 countries. With pricing beginning at just $19.99 per user, AVOXI Genius stands out as one of the most cost-effective options available globally. Additionally, for a limited time, you can enjoy two months free with your subscription, making it an even more enticing choice for businesses looking to enhance their communication capabilities.
Description
nGeniusPULSE offers essential insights into the rapidly changing IT landscape, ensuring that your critical business services maintain their availability, reliability, and performance across diverse multi-cloud settings. It proactively detects potential issues that could affect remote users, whether they are connected via Ethernet or Wi-Fi, thereby safeguarding the user experience. By integrating real-time wire-data analysis through the nGeniusONE Service Assurance platform with synthetic testing and infrastructure health assessments from user locations, NETSCOUT has established a benchmark in monitoring and visibility. This comprehensive approach equips IT teams with the tools necessary to enhance the quality of the end-user experience. Additionally, interactive dashboards with drill-down functionalities present the outcomes of ongoing automated testing, illustrating both the scope and impact of any identified issues, which aids in strategic decision-making. This level of visibility is crucial for organizations striving to maintain a seamless operation in a complex digital environment.
API Access
Has API
API Access
Has API
Integrations
Microsoft Dynamics 365
Odoo
Salesforce
SuiteMaster
Zendesk
Zoho CRM
Integrations
Microsoft Dynamics 365
Odoo
Salesforce
SuiteMaster
Zendesk
Zoho CRM
Pricing Details
$19.99/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AVOXI
Founded
2001
Country
United States
Website
www.avoxi.com
Vendor Details
Company Name
NETSCOUT
Founded
1984
Country
United States
Website
www.netscout.com/product/ngeniuspulse
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
Cloud Workload Protection
Anomaly Detection
Asset Discovery
Cloud Gap Analysis
Cloud Registry
Data Loss Prevention (DLP)
Data Security
Governance
Logging & Reporting
Machine Learning
Security Audit
Workload Diversity