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Description

Disconnected systems, processes, and technologies have emerged as a significant vulnerability, hindering organizations from engaging effectively with the transformative forces of the Digital Business. Many companies continue to struggle with inadequate integration practices, preventing them from fulfilling their Digital commitments. To empower enterprises in swiftly achieving their digital goals, Aspire has developed AURAS, a top-tier integration solution accelerator that seamlessly links all data, applications, and systems throughout the hybrid IT environment, thereby advancing business agility. The path to success lies in connectivity; without rapid organizational integration, you risk lagging behind competitors. If you're unable to meet the expectations of your customers, rest assured that others will step in to fill that gap. Today's consumers are on the lookout for a seamless shopping experience, navigating effortlessly through their purchasing journeys, which underscores the importance of adaptability in the digital landscape. As businesses strive to enhance their digital frameworks, developing robust integration capabilities will be key to staying competitive.

Description

Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya one-X Communicator No 
CallTools No 
Cogito No 
Dialogflow No 
Dynamics Telephony No 
Eat App No 
InfiBot No 
Korbyt Anywhere No 
LumenVox No 
MiaRec No 
Minitab Statistical Software No 
ServSecure No 
TCS CHROMA No 
TCS MasterCraft DataPlus No 
TCS OmniStore No 
TCS TAP No 
WatchTower Security Management App No 
Zoho CRM No 

Integrations

Avaya one-X Communicator Yes 
CallTools Yes 
Cogito Yes 
Dialogflow Yes 
Dynamics Telephony Yes 
Eat App Yes 
InfiBot Yes 
Korbyt Anywhere Yes 
LumenVox Yes 
MiaRec Yes 
Minitab Statistical Software Yes 
ServSecure Yes 
TCS CHROMA Yes 
TCS MasterCraft DataPlus Yes 
TCS OmniStore Yes 
TCS TAP Yes 
WatchTower Security Management App Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Aspire Systems

Founded

1996

Country

India

Website

www.aspiresys.com/auras/

Vendor Details

Company Name

Avaya

Country

United States

Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Product Features

Continuous Integration

Build Log No 
Change Management No 
Configuration Management No 
Continuous Delivery No 
Continuous Deployment No 
Debugging No 
Permission Management No 
Quality Assurance Management No 
Testing Management No 

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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Alternatives

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