Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The AT&T premises-based firewall service offers a comprehensive, managed network security solution that acts as the initial protective barrier between a Local Area Network (LAN) and the Internet. This service encompasses all necessary hardware and software components, along with configuration, installation, and ongoing management and maintenance, complemented by expert customer support and proactive network surveillance. Businesses can select from various premises-based firewall solutions tailored to their specific requirements, featuring systems from well-known industry leaders such as Fortinet®, Check Point®, Palo Alto Networks®, Cisco®, and Juniper Networks®. Additionally, users can establish their own security policies and customize the service to align with their operational needs. The offering also boasts high-availability configurations, substantial multi-gigabit throughput capabilities, and sophisticated reporting features for enhanced security management. Such flexibility and robustness ensure that businesses can confidently protect their networks against emerging threats.
Description
Cloud-based call center solutions, commonly referred to as Software as a Service (SaaS), represent a significant improvement over traditional on-premises systems. The Castel Call Center as a Service operates on a subscription model that utilizes cutting-edge technology to ensure that agents can engage with customers swiftly and effectively. By adopting our cloud-based solution, your organization benefits from a modern call center that offers both scalability and reliability, all while eliminating the need for costly installation, management, and maintenance of physical hardware or software typically required by on-site platforms. Moreover, Castel streamlines all your inbound and outbound workflow processes along with its applications into an integrated portal that is accessible via a single link, enhancing overall operational efficiency. This innovative approach not only simplifies communication but also empowers your team to prioritize customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
DedicatedCore
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AT&T Business
Founded
1983
Country
United States
Website
www.business.att.com/products/premises-based-firewall.html
Vendor Details
Company Name
Castel Communications
Founded
1982
Country
United States
Website
www.castel.com
Product Features
Firewall
Alerts / Notifications
No
Application Visibility / Control
No
Automated Testing
No
Intrusion Prevention
No
LDAP Integration
No
Physical / Virtual Environment
No
Sandbox / Threat Simulation
No
Threat Identification
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
No
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
No
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No