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Description
The AT&T premises-based firewall service offers a comprehensive, managed network security solution that acts as the initial protective barrier between a Local Area Network (LAN) and the Internet. This service encompasses all necessary hardware and software components, along with configuration, installation, and ongoing management and maintenance, complemented by expert customer support and proactive network surveillance. Businesses can select from various premises-based firewall solutions tailored to their specific requirements, featuring systems from well-known industry leaders such as Fortinet®, Check Point®, Palo Alto Networks®, Cisco®, and Juniper Networks®. Additionally, users can establish their own security policies and customize the service to align with their operational needs. The offering also boasts high-availability configurations, substantial multi-gigabit throughput capabilities, and sophisticated reporting features for enhanced security management. Such flexibility and robustness ensure that businesses can confidently protect their networks against emerging threats.
Description
Cloud-based call center solutions, commonly referred to as Software as a Service (SaaS), represent a significant improvement over traditional on-premises systems. The Castel Call Center as a Service operates on a subscription model that utilizes cutting-edge technology to ensure that agents can engage with customers swiftly and effectively. By adopting our cloud-based solution, your organization benefits from a modern call center that offers both scalability and reliability, all while eliminating the need for costly installation, management, and maintenance of physical hardware or software typically required by on-site platforms. Moreover, Castel streamlines all your inbound and outbound workflow processes along with its applications into an integrated portal that is accessible via a single link, enhancing overall operational efficiency. This innovative approach not only simplifies communication but also empowers your team to prioritize customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
DedicatedCore
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AT&T Business
Founded
1983
Country
United States
Website
www.business.att.com/products/premises-based-firewall.html
Vendor Details
Company Name
Castel Communications
Founded
1982
Country
United States
Website
www.castel.com
Product Features
Firewall
Alerts / Notifications
Application Visibility / Control
Automated Testing
Intrusion Prevention
LDAP Integration
Physical / Virtual Environment
Sandbox / Threat Simulation
Threat Identification
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
