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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The AT&T premises-based firewall service offers a comprehensive, managed network security solution that acts as the initial protective barrier between a Local Area Network (LAN) and the Internet. This service encompasses all necessary hardware and software components, along with configuration, installation, and ongoing management and maintenance, complemented by expert customer support and proactive network surveillance. Businesses can select from various premises-based firewall solutions tailored to their specific requirements, featuring systems from well-known industry leaders such as Fortinet®, Check Point®, Palo Alto Networks®, Cisco®, and Juniper Networks®. Additionally, users can establish their own security policies and customize the service to align with their operational needs. The offering also boasts high-availability configurations, substantial multi-gigabit throughput capabilities, and sophisticated reporting features for enhanced security management. Such flexibility and robustness ensure that businesses can confidently protect their networks against emerging threats.

Description

Cloud-based call center solutions, commonly referred to as Software as a Service (SaaS), represent a significant improvement over traditional on-premises systems. The Castel Call Center as a Service operates on a subscription model that utilizes cutting-edge technology to ensure that agents can engage with customers swiftly and effectively. By adopting our cloud-based solution, your organization benefits from a modern call center that offers both scalability and reliability, all while eliminating the need for costly installation, management, and maintenance of physical hardware or software typically required by on-site platforms. Moreover, Castel streamlines all your inbound and outbound workflow processes along with its applications into an integrated portal that is accessible via a single link, enhancing overall operational efficiency. This innovative approach not only simplifies communication but also empowers your team to prioritize customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

DedicatedCore Yes 

Integrations

DedicatedCore No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AT&T Business

Founded

1983

Country

United States

Website

www.business.att.com/products/premises-based-firewall.html

Vendor Details

Company Name

Castel Communications

Founded

1982

Country

United States

Website

www.castel.com

Product Features

Firewall

Alerts / Notifications No 
Application Visibility / Control No 
Automated Testing No 
Intrusion Prevention No 
LDAP Integration No 
Physical / Virtual Environment No 
Sandbox / Threat Simulation No 
Threat Identification No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

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