Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ASC offers innovative solutions that enable users to enhance service quality, safeguard their assets, and respond effectively in emergency situations. Such challenges are routinely faced by businesses and public safety agencies alike. Partnering with ASC allows these organizations to leverage a practical approach that not only captures communication streams but also transforms the overwhelming influx of data into actionable insights that boost productivity while reducing expenses. Recognized globally as a leading software provider in omni-channel recording, quality management, and analytics, ASC caters to a diverse range of businesses with recording necessities, particularly in the realms of contact centers, financial services, and public safety. We specialize in recording, analyzing, and evaluating interactions across various media formats, including fixed-line and mobile calls, chat, video, screen sharing, SMS, and Microsoft Teams Meetings. This comprehensive capability ensures that our clients can maintain high standards of communication and operational efficiency.
Description
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Azure Marketplace
CallFinder
Charge-off Loan Tracker
Cisco Unified Contact Center
Classter
Cloudya
Creovai
Frazer Auto Dealer Software
InterForm
Integrations
Amazon Connect
Azure Marketplace
CallFinder
Charge-off Loan Tracker
Cisco Unified Contact Center
Classter
Cloudya
Creovai
Frazer Auto Dealer Software
InterForm
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ASC Technologies
Founded
1964
Country
Germany
Website
asctechnologies.com/english/
Vendor Details
Company Name
Eleveo
Founded
1999
Country
United States
Website
www.eleveo.com
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning