Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ASC offers innovative solutions that enable users to enhance service quality, safeguard their assets, and respond effectively in emergency situations. Such challenges are routinely faced by businesses and public safety agencies alike. Partnering with ASC allows these organizations to leverage a practical approach that not only captures communication streams but also transforms the overwhelming influx of data into actionable insights that boost productivity while reducing expenses. Recognized globally as a leading software provider in omni-channel recording, quality management, and analytics, ASC caters to a diverse range of businesses with recording necessities, particularly in the realms of contact centers, financial services, and public safety. We specialize in recording, analyzing, and evaluating interactions across various media formats, including fixed-line and mobile calls, chat, video, screen sharing, SMS, and Microsoft Teams Meetings. This comprehensive capability ensures that our clients can maintain high standards of communication and operational efficiency.
Description
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
Azure Marketplace
Yes
CallFinder
No
Charge-off Loan Tracker
Yes
Cisco Unified Contact Center
No
Classter
Yes
Cloudya
Yes
Creovai
Yes
Frazer Auto Dealer Software
Yes
InterForm
Yes
Integrations
Amazon Connect
Yes
Azure Marketplace
No
CallFinder
Yes
Charge-off Loan Tracker
No
Cisco Unified Contact Center
Yes
Classter
No
Cloudya
No
Creovai
No
Frazer Auto Dealer Software
No
InterForm
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Priced per named agent - Eleveo works with 450+ reseller partners globally
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ASC Technologies
Founded
1964
Country
Germany
Website
asctechnologies.com/english/
Vendor Details
Company Name
Eleveo
Founded
1999
Country
United States
Website
www.eleveo.com
Product Features
Call Recording
Archiving
No
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Product Features
Call Recording
Archiving
No
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Workforce Optimization (WFO)
Interaction Analytics
Yes
Liability Recording
Yes
Performance Management
Yes
Quality Management
Yes
Real-time Guidance
No
Reporting
Yes
Speech Analytics
Yes
Surveying
Yes
Workforce Management
Yes
eLearning
No