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Description
Embrace the evolving challenges of the utilities sector with assurance. By leveraging a blend of profound industry expertise and innovative technology solutions, you can turn your aspirations into tangible outcomes. Our impressive history of delivering projects on schedule, within budget, and providing exceptional value has led to considerable savings and recovery of costs for our clients. Since 1998, ARC has been actively engaged in both regulated and deregulated utility markets across Canada and the United States. Notably, we have played a crucial role in the electricity deregulation process in Alberta, infusing every client project with our extensive industry knowledge. Our commitment to excellence ensures that we consistently meet or exceed client expectations, further solidifying our reputation in the field.
Description
Cogsdale Customer Service Management (CSM) allows businesses to efficiently merge high-quality customer relationship management (CRM) with their everyday operational needs. Specifically designed to meet the intricate billing demands of municipalities and utility providers, Cogsdale CSM enhances operational efficiency, reduces expenses, and ensures top-notch service delivery to clients. This comprehensive solution empowers users to manage service orders, access information about active connections and payment histories, as well as establish payment plans. Additionally, Cogsdale provides a state-of-the-art customer information system featuring modules for financial management, distribution, utility billing, customer relations, work oversight, project coordination, and procurement. The suite is further expanded with features like interactive voice response, document management systems, payment kiosks, and online credit verification. Since its inception in 1997, Cogsdale has been committed to delivering robust and integrated information solutions tailored to the needs of its clients. This dedication to innovation ensures that businesses can adapt and thrive in an ever-changing environment.
API Access
Has API
API Access
Has API
Integrations
Vocantas Communicate
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ARC Business Solutions
Founded
1998
Country
Canada
Website
arcbus.com/utility-sector-consulting/
Vendor Details
Company Name
Cogsdale
Founded
1997
Country
Canada
Website
www.cogsdale.com
Product Features
Application Development
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development
Employee Communication Tools
Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback
Event Management
Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties
Mobile Learning
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Certification Management
Content Management
Corporate / Business
Employee Training
Engagement Monitoring
Gamification
Media Management
Skills Tracking
Social Learning
Student Portal
Synchronous Learning
Testing / Assessments
Training Companies
Video Conferencing
Virtual Classroom
eCommerce
Personalization
A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
