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Description
The AQURIT™ solution from AQ2 empowers utility companies to efficiently manage customer payments, including bills and checks, in substantial volumes, thereby allowing them to allocate more resources towards maintaining the high standard of service that their customers expect. This innovative approach is advantageous for cooperatives, municipalities, and rural utilities alike, as it streamlines processes through automation. By utilizing check and remittance coupon image scanning, the need for manual data entry of monthly payments is significantly reduced. Our software is capable of reading each scan to extract relevant information, whether it involves checks alone, checks accompanied by coupons, or full-page documents. Once the data is captured, it ensures that debits and credits are balanced, compiles the information into a transaction for posting, and seamlessly uploads it to any accounting system in use. With AQ2’s AQURIT™ solution, you can digitally gather more customer information while keeping staff levels unchanged, ultimately enabling you to serve a larger segment of your community without compromising your financial health. Furthermore, this efficiency not only enhances customer satisfaction but also strengthens the operational capabilities of your utility service.
Description
UMAX offers a suite of contemporary, customizable solutions for Customer Information Systems (CIS), Customer Relationship Management (CRM), and Asset and Field Services Management, all tailored for utility companies and built on the robust Microsoft Dynamics 365 framework. Our offerings enhance everyday operations by leveraging automation and customizable workflows, all backed by meaningful analytics and data that can be acted upon. By implementing automated procedures, simplifying user interactions, and providing customer self-service options, organizations can achieve greater efficiency and significantly reduce service costs. Gain deeper insights into customer behavior through comprehensive omni-channel capabilities that enable proactive management of customer satisfaction. Optimize your business operations with our adaptable, highly configurable modular platform that effortlessly integrates with third-party systems. Harness the full potential of your utility data by utilizing the advanced features of the Microsoft platform, empowering your organization to thrive in a competitive landscape while simultaneously enhancing the customer experience.
API Access
Has API
API Access
Has API
Integrations
Microsoft Dynamics 365
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AQ2 Technologies
Founded
1999
Country
United States
Website
www.AQ2tech.com
Vendor Details
Company Name
Itineris
Country
United States
Website
www.itineris.net/north-america/solutionforutilities/
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
