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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The implementation of automated billing and contract management is essential for minimizing revenue loss while enhancing customer satisfaction and enabling self-service options. AMCS's comprehensive solution is meticulously designed to navigate the complexities present in the dynamic utilities sector. Automated meter readings are seamlessly integrated into the system and billed according to the customer's contractual guidelines; invoices can be generated digitally or dispatched to a trusted printing service for mailing; customers enjoy the convenience of autopay, online payment methods, or traditional mail. A customizable customer portal allows clients to easily access and manage their accounts, view statements, make payments online, and submit service requests. Furthermore, AMCS's innovative billing and contracts management system streamlines invoicing and payment processing, resulting in more efficient personnel operations while significantly decreasing errors associated with manual data handling. This advancement not only improves operational efficiency but also fosters a more responsive and user-friendly experience for customers.

Description

Lone Star BillPro is a comprehensive, scalable SaaS platform designed for retail energy suppliers, facilitating the entire customer lifecycle from acquisition to billing, collections, account management, retention, and win-back strategies, all while offering customizable technology that meets specific business requirements and can handle substantial transaction volumes. It features a versatile automated billing system capable of managing intricate rate structures, including promotions, late fees, credits, time-of-use charges, and ancillary fees, boasting an exception rate of less than 1%, along with integrated auditing and preview functionalities, as well as management for disconnection, reconnection, and AutoPay services. Additionally, the platform includes a powerful Customer Information System that provides agents with full visibility for account management covering plans, payments, usage, and communication; a self-service MyAccount portal that enables customers to handle their billing, payments, transfers, renewals, usage tracking, and upselling opportunities online; and a system for coordinating rule-based email and text communications, ensuring a seamless experience for both providers and customers alike. The combination of these features allows suppliers to streamline operations and enhance customer interactions significantly.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

JSON
PHP

Integrations

JSON
PHP

Pricing Details

$999 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AMCS Group

Founded

2003

Country

Ireland

Website

www.amcsgroup.com/solutions/utility-billing/

Vendor Details

Company Name

Lone Star BillPro

Country

United States

Website

www.lonestarbillpro.com

Product Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Product Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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