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features
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features
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support

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API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure App Service
Azure DevOps Projects
Dynamics 365 Commerce
Jira Service Management
Microsoft 365
Microsoft Entra Identity Protection
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams

Integrations

Azure App Service
Azure DevOps Projects
Dynamics 365 Commerce
Jira Service Management
Microsoft 365
Microsoft Entra Identity Protection
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams

Pricing Details

$40/agent
Free Trial
Free Version

Pricing Details

$8.00/month/user
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

ALVAO

Founded

1999

Country

United States

Website

www.alvao.com

Vendor Details

Company Name

Simbym

Founded

2015

Country

United States

Website

simbym.com

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Product Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Project Portfolio Management

Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

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