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Description
AIVM Brain serves as a regulated and verifiable AI knowledge-sharing platform utilized by a company's workforce alongside its AI agents. It integrates seamlessly with existing tools such as Slack, Google Drive, Notion, GitHub, Box, Confluence, Salesforce, and Telegram, ensuring that the original permissions of each source remain intact, allowing both users and agents to access only the information they are authorized to view. All access is meticulously logged in a tamper-proof, content-agnostic audit trail that confirms who requested information and what was revealed, while refraining from storing any actual content, and this log can be verified independently by auditors. Agents interact with Brain through a controlled MCP endpoint that incorporates mandates, human oversight, and an emergency kill switch. The platform is designed to be model-agnostic, compatible with AI models like Claude, OpenAI, and Gemini, or even a customer's proprietary model using a bring-your-own-key approach, and it ensures that no customer data is used for training purposes. Among its enterprise capabilities are single sign-on (SSO), tenant isolation, the ability to revoke permissions in real-time, and ongoing compliance with SOC 2 and ISO 42001 standards. Delivered as a software-as-a-service solution, it offers various access methods, including hosted SaaS, MCP, SDK, REST API, and CLI options, adapting to a variety of enterprise needs. Its robust security and compliance features make it a reliable choice for organizations looking to leverage AI technology responsibly.
Description
When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Box
Claude
Confluence
Gemini
GitHub
Google Drive
Model Context Protocol (MCP)
Notion
OpenAI
Salesforce
Integrations
Box
Claude
Confluence
Gemini
GitHub
Google Drive
Model Context Protocol (MCP)
Notion
OpenAI
Salesforce
Pricing Details
$18/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ChainGPT AI S.A.
Founded
2026
Country
Panama
Website
brain.aivm.io
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal