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Description
Rather than simply adopting AI and machine learning as a trend, we integrated these technologies from the outset, carefully examining their application in addressing tangible challenges. AIMS utilizes machine learning to deliver profound insights into transaction flows across on-premise, cloud, and hybrid environments. By automatically creating a dynamic 360° map of the often-overlooked aspects of IT systems and data, AIMS facilitates predictive anomaly detection and provides real-time insights into critical business processes. Organizations that implement AIMS significantly reduce the time spent on manual oversight and issue resolution, allowing them to allocate resources towards fostering business innovation and gaining a competitive edge through IT advancements. Furthermore, AIMS empowers IT teams to influence business results by simplifying the communication of system insights and performance metrics to non-technical stakeholders, thereby bridging the gap between technology and business objectives. This holistic approach ultimately enhances collaboration and promotes a data-driven culture within organizations.
Description
Cerb serves as a comprehensive hub for all your team's contact center information. You can generate records to monitor various aspects that matter to you, such as survey feedback, form submissions, customer satisfaction ratings, orders, suppliers, assets, products, deals, client reviews, courses, students, licenses, and more. Enhance your tracking by adding fields for numbers, decimals, dates, checkboxes, currency, file uploads, geographical coordinates, lists, multiple-choice options, picklists, record links, URLs, or open text entries. If those options still fall short, there's the flexibility to create your own custom field types. Dive into a rich interconnection of data through powerful search queries. For instance, if you need to find a list of resolved email exchanges with customer support from the last year that started on a weekday but occurred outside regular business hours, involved healthcare clients in Europe with more than 100 employees, lacked an active service-level agreement, included at least one female executive, took over a week for a response, and did not contain any PDF attachments larger than 1MB, Cerb can fulfill that request effortlessly. With such robust capabilities, you can ensure that no detail goes overlooked in your data management efforts.
API Access
Has API
API Access
Has API
Integrations
Cylera Platform
JD Edwards EnterpriseOne
Slaask
Wufoo
Zapier
Integrations
Cylera Platform
JD Edwards EnterpriseOne
Slaask
Wufoo
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$30 per seat per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AIMS Innovation
Founded
2012
Country
Norway
Website
www.aims.ai/
Vendor Details
Company Name
Webgroup Media
Country
United States
Website
cerb.ai/
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing