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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Rather than simply adopting AI and machine learning as a trend, we integrated these technologies from the outset, carefully examining their application in addressing tangible challenges. AIMS utilizes machine learning to deliver profound insights into transaction flows across on-premise, cloud, and hybrid environments. By automatically creating a dynamic 360° map of the often-overlooked aspects of IT systems and data, AIMS facilitates predictive anomaly detection and provides real-time insights into critical business processes. Organizations that implement AIMS significantly reduce the time spent on manual oversight and issue resolution, allowing them to allocate resources towards fostering business innovation and gaining a competitive edge through IT advancements. Furthermore, AIMS empowers IT teams to influence business results by simplifying the communication of system insights and performance metrics to non-technical stakeholders, thereby bridging the gap between technology and business objectives. This holistic approach ultimately enhances collaboration and promotes a data-driven culture within organizations.

Description

Cerb serves as a comprehensive hub for all your team's contact center information. You can generate records to monitor various aspects that matter to you, such as survey feedback, form submissions, customer satisfaction ratings, orders, suppliers, assets, products, deals, client reviews, courses, students, licenses, and more. Enhance your tracking by adding fields for numbers, decimals, dates, checkboxes, currency, file uploads, geographical coordinates, lists, multiple-choice options, picklists, record links, URLs, or open text entries. If those options still fall short, there's the flexibility to create your own custom field types. Dive into a rich interconnection of data through powerful search queries. For instance, if you need to find a list of resolved email exchanges with customer support from the last year that started on a weekday but occurred outside regular business hours, involved healthcare clients in Europe with more than 100 employees, lacked an active service-level agreement, included at least one female executive, took over a week for a response, and did not contain any PDF attachments larger than 1MB, Cerb can fulfill that request effortlessly. With such robust capabilities, you can ensure that no detail goes overlooked in your data management efforts.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cylera Platform
JD Edwards EnterpriseOne
Slaask
Wufoo
Zapier

Integrations

Cylera Platform
JD Edwards EnterpriseOne
Slaask
Wufoo
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$30 per seat per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AIMS Innovation

Founded

2012

Country

Norway

Website

www.aims.ai/

Vendor Details

Company Name

Webgroup Media

Country

United States

Website

cerb.ai/

Product Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

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