Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AFP.MONSTER is an online platform designed for automating social media management specifically for Facebook Pages and Instagram business accounts. Users can create engaging visual campaigns that automatically reply to chosen comments or direct messages using various methods such as public replies, private messages, tagging, setting delays, and implementing branching steps. The platform features keyword matching, comment moderation, bulk cleanup options, and an inbox for managing conversations that require human intervention, alongside capabilities for tagging contacts and assigning team roles with specific page-level permissions. Additionally, it has the functionality to hide or eliminate unwanted comments, including those on advertisements, and can direct product inquiries into private messaging flows, allowing the sending of product cards or links. AFP.MONSTER targets a range of users including content creators, e-commerce businesses, social media managers, agencies, and other enterprises that handle customer engagement on social media platforms. Access to the service is provided via a web browser, necessitating the connection of the social accounts or pages that the user manages, ensuring a streamlined approach to social media interactions. Ultimately, this tool enhances the efficiency of managing communications on these widely used platforms.
Description
Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Instagram
Yes
Facebook Messenger
No
LinkedIn
No
Telegram
Yes
WhatsApp
No
X (Twitter)
No
YouTube
No
Integrations
Facebook
Yes
Instagram
Yes
Facebook Messenger
Yes
LinkedIn
Yes
Telegram
No
WhatsApp
Yes
X (Twitter)
Yes
YouTube
Yes
Pricing Details
Individual and team plans are available. Card payments are offered for 1- or 12-month terms and renew automatically; cryptocurrency payments are offered for 1-, 3-, 6-, or 12-month terms and do not renew automatically. Longer cryptocurrency terms receive discounts of 5%, 10%, or 15% for 3, 6, or 12 months, respectively. Optional add-ons are available for pages, profiles, and team seats.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AFP.MONSTER
Country
United States
Website
afp.monster/
Vendor Details
Company Name
BuzzMonitor
Founded
2004
Country
Spain
Website
getbuzzmonitor.com/en/social-crm/
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No
Product Features
Social CRM
Calendar/Reminder System
No
Customer Support
No
Email Marketing
No
Lead Capture
No
Lead Nurturing
No
Live Chat
No
Marketing Automation Integration
No
Multi-Channel Social Integration
No
Social Media Monitoring
No
Task Management
No