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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AFP.MONSTER is an online platform designed for automating social media management specifically for Facebook Pages and Instagram business accounts. Users can create engaging visual campaigns that automatically reply to chosen comments or direct messages using various methods such as public replies, private messages, tagging, setting delays, and implementing branching steps. The platform features keyword matching, comment moderation, bulk cleanup options, and an inbox for managing conversations that require human intervention, alongside capabilities for tagging contacts and assigning team roles with specific page-level permissions. Additionally, it has the functionality to hide or eliminate unwanted comments, including those on advertisements, and can direct product inquiries into private messaging flows, allowing the sending of product cards or links. AFP.MONSTER targets a range of users including content creators, e-commerce businesses, social media managers, agencies, and other enterprises that handle customer engagement on social media platforms. Access to the service is provided via a web browser, necessitating the connection of the social accounts or pages that the user manages, ensuring a streamlined approach to social media interactions. Ultimately, this tool enhances the efficiency of managing communications on these widely used platforms.

Description

Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
Facebook Messenger No 
LinkedIn No 
Telegram Yes 
WhatsApp No 
X (Twitter) No 
YouTube No 

Integrations

Facebook Yes 
Instagram Yes 
Facebook Messenger Yes 
LinkedIn Yes 
Telegram No 
WhatsApp Yes 
X (Twitter) Yes 
YouTube Yes 

Pricing Details

Individual and team plans are available. Card payments are offered for 1- or 12-month terms and renew automatically; cryptocurrency payments are offered for 1-, 3-, 6-, or 12-month terms and do not renew automatically. Longer cryptocurrency terms receive discounts of 5%, 10%, or 15% for 3, 6, or 12 months, respectively. Optional add-ons are available for pages, profiles, and team seats.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AFP.MONSTER

Country

United States

Website

afp.monster/

Vendor Details

Company Name

BuzzMonitor

Founded

2004

Country

Spain

Website

getbuzzmonitor.com/en/social-crm/

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

Product Features

Social CRM

Calendar/Reminder System No 
Customer Support No 
Email Marketing No 
Lead Capture No 
Lead Nurturing No 
Live Chat No 
Marketing Automation Integration No 
Multi-Channel Social Integration No 
Social Media Monitoring No 
Task Management No 

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