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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

Trace AI serves as FlightAtom's dedicated software for conducting aviation safety investigations, allowing investigators to systematically manage safety cases, evidence, and the various stages of an investigation, including preparation, collection, analysis, reconstruction, testing, recommendations, reporting, and review, all within a centralized system. Prior to conducting a voice interview, interview plans are crafted based on the investigation's findings, followed by a review and approval process to ensure compliance and participant consent. Additionally, the software benefits from a tailored DELPHI service for retrieval support, and Trace AI securely archives all resulting communications and evidence. Importantly, the findings, conclusions, and final sign-off are retained by the human investigator, ensuring accountability and oversight. To enhance security and control during safety operations, the system incorporates role-based access, encrypts records, conducts version checks, and maintains a comprehensive audit trail. This multifaceted approach not only streamlines the investigation process but also reinforces the integrity and reliability of aviation safety protocols.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Anthology Apply Yes 
Anthology Encompass Yes 
Anthology Engage Yes 
Anthology Finance & HCM Yes 
Anthology Payroll Yes 
DMSFACTORY DocumentsPipeliner Yes 
Datacard Secura Yes 
Entrust Certificate Hub Yes 

Integrations

Anthology Apply No 
Anthology Encompass No 
Anthology Engage No 
Anthology Finance & HCM No 
Anthology Payroll No 
DMSFACTORY DocumentsPipeliner No 
Datacard Secura No 
Entrust Certificate Hub No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

FlightAtom LLC

Country

United States

Website

www.flightatom.com/products/trace.html

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Aviation

Accounting / Revenue Management No 
Aircraft Utilization No 
Boarding Management No 
CRM / Flight History No 
Check-in No 
Employee Management No 
Flight Crew Scheduling No 
Flight Scheduling / Dispatch No 
Fuel Management No 
Incident Reporting No 
Inspection Management No 
Inventory Management No 
Lot Costing / Leasing Management No 
Maintenance Management No 
Pilot Management No 
Point of Sale No 
Time Tracking No 
Website / Online Ticketing No 

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Alternatives

AIMS Reviews

AIMS

AIMS - Analytical Investigation Management System

Alternatives

No Alternatives