Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
Trace AI serves as FlightAtom's dedicated software for conducting aviation safety investigations, allowing investigators to systematically manage safety cases, evidence, and the various stages of an investigation, including preparation, collection, analysis, reconstruction, testing, recommendations, reporting, and review, all within a centralized system. Prior to conducting a voice interview, interview plans are crafted based on the investigation's findings, followed by a review and approval process to ensure compliance and participant consent. Additionally, the software benefits from a tailored DELPHI service for retrieval support, and Trace AI securely archives all resulting communications and evidence. Importantly, the findings, conclusions, and final sign-off are retained by the human investigator, ensuring accountability and oversight. To enhance security and control during safety operations, the system incorporates role-based access, encrypts records, conducts version checks, and maintains a comprehensive audit trail. This multifaceted approach not only streamlines the investigation process but also reinforces the integrity and reliability of aviation safety protocols.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Anthology Apply
Yes
Anthology Encompass
Yes
Anthology Engage
Yes
Anthology Finance & HCM
Yes
Anthology Payroll
Yes
DMSFACTORY DocumentsPipeliner
Yes
Datacard Secura
Yes
Entrust Certificate Hub
Yes
Integrations
Anthology Apply
No
Anthology Encompass
No
Anthology Engage
No
Anthology Finance & HCM
No
Anthology Payroll
No
DMSFACTORY DocumentsPipeliner
No
Datacard Secura
No
Entrust Certificate Hub
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
FlightAtom LLC
Country
United States
Website
www.flightatom.com/products/trace.html
Product Features
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No
Product Features
Aviation
Accounting / Revenue Management
No
Aircraft Utilization
No
Boarding Management
No
CRM / Flight History
No
Check-in
No
Employee Management
No
Flight Crew Scheduling
No
Flight Scheduling / Dispatch
No
Fuel Management
No
Incident Reporting
No
Inspection Management
No
Inventory Management
No
Lot Costing / Leasing Management
No
Maintenance Management
No
Pilot Management
No
Point of Sale
No
Time Tracking
No
Website / Online Ticketing
No
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No
Alternatives
Alternatives
No Alternatives