ACI Case Manager Reviews

ACI Case Manager Description

It doesn't matter if it is a fraud case or a false positive. What banks do is crucial to ensure that customers are satisfied. Your fraud investigators should have all the tools they need to resolve any problem and keep customers satisfied. To confirm fraud events, ensure that your analysts are able to serve customers efficiently and thoroughly. ACI Fraud Management provides contact and account details that can be used to simplify case creation. Configurable templates with dynamic data selection allow for efficient customer correspondence. Use centralized case details that include multiple parameters for searching and adding data to facilitate your work. To simplify case management and increase speed of cases being worked on enterprise-wide, fraud analysts can be configured to streamline their workflow. Dynamic data enrichment, data displays, and workflows can be used to create guided workflows, built in prompts, and help-aids that will assist investigators with their research and decision-making.