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API Access
Has API
API Access
Has API
Integrations
Cognigy.AI
Dynamics Telephony
Vantage Point
Verint Workforce Engagement
Alemba Service Manager
Avaya AI Virtual Agent
CROSS-CRM
DVSAnalytics
Daisee
Dialogflow
Integrations
Cognigy.AI
Dynamics Telephony
Vantage Point
Verint Workforce Engagement
Alemba Service Manager
Avaya AI Virtual Agent
CROSS-CRM
DVSAnalytics
Daisee
Dialogflow
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Support
Phone Support
24/7 Live Support
Online
Support
Phone Support
24/7 Live Support
Online
Training
Documentation
Webinars
Live Online
In Person
Training
Documentation
Webinars
Live Online
In Person
Vendor Details
Company Name
8x8
Founded
1987
Country
United States
Website
www.8x8.com/products/contact-center
Vendor Details
Company Name
Avaya
Founded
2000
Country
United States
Website
www.avaya.com/en/products/experience-platform/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis