Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Effective communication through messengers relies on the strategic implementation of Use Cases and advanced technology. The 360dialog Messenger Communication Platform, along with the WhatsApp Messaging API, serves as your solution for executing impactful Use Cases, whether through API or on-premise integrations with unified messaging CRM systems. By linking contacts and relevant contextual information to your Messenger, you can enhance your personalized communication efforts. With powerful automation tools and a highly efficient messaging API boasting a 100% message delivery rate, you can ensure seamless interactions. Additionally, by utilizing WhatsApp, the platform most familiar to your team, you can maintain accessibility for both current and future members. There's no need for additional applications; simply integrate your HR solution through the 360dialog API, enabling features like time tracking or HR services directly via WhatsApp, thus streamlining your operational efficiency. This integration not only enhances communication but also improves overall productivity.
Description
The HORISEN Omnichannel Router serves as a comprehensive messaging routing and orchestration solution tailored for telecom operators, CPaaS providers, messaging enterprises, and any organization aiming to streamline customer interactions across various platforms. It offers a cohesive API and routing framework that manages both incoming and outgoing communication through channels such as SMS, RCS, WhatsApp Business, Telegram, Instagram, Facebook Messenger, and email. This enables teams to centralize their channel connections effectively, establish routing protocols and fallback strategies, oversee multiple channels and accounts, while also facilitating customer notifications, updates on orders and deliveries, banking alerts, one-time passcodes, transaction confirmations, two-way messaging capabilities, chatbot applications, and customized marketing journeys. The system is available as either a cloud-based service or as an option for on-premise installation, which empowers organizations to seamlessly weave messaging functionalities into their existing structures and enhance their CPaaS or SaaS solutions. Additionally, the platform's versatility ensures that businesses can adapt their communication strategies to meet evolving customer needs efficiently.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Axis LMS
Yes
Google Business Messages
No
Termii
Yes
respond.io
Yes
Integrations
Axis LMS
No
Google Business Messages
Yes
Termii
No
respond.io
No
Pricing Details
€49 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
360dialog
Country
Germany
Website
www.360dialog.com
Vendor Details
Company Name
HORISEN
Founded
2001
Country
Switzerland
Website
www.horisen.com
Product Features
Marketing Automation
A/B Testing
No
Analytics / ROI Tracking
No
Artificial Intelligence
No
Content / Blogging Platform
No
Customizable CTAs
No
Drip Campaigns
No
Dynamic Content
No
Landing Pages / Web Forms
No
Lead Scoring
No
Sales Intelligence
Yes
Search Marketing
No
Segmentation
No
Social Marketing
No
Website Visitor Tracking
No
Product Features
Messaging
End-to-End Encryption (E2EE)
No
File Sharing
No
Groups / Channels
No
Payments
No
Search / Filter
No
Self-Destructing Messages
No
Stickers / GIFs
No
Threaded Discussion
No
Video Conferencing
No
Voice Calling
No